Technical Customer Success US jobs in United States
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Aikido Security · 1 month ago

Technical Customer Success US

positionChicago, IL
timeFull-time
remoteOnsite
seniorityMid, Senior Level

Aikido Security is a fast-growing company focused on providing a no-BS security platform for developers. As a Technical Customer Success, you will be a crucial bridge between customers and the Aikido platform, driving adoption and ensuring value realization while addressing any challenges faced by customers.

Cloud SecurityCyber SecurityPenetration TestingSoftware
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H1B Sponsor Likelynote

Responsibilities

Engage with 'accounts at risk' to prevent churn
Drive product adoption and maximize customer value
Escalate complex issues
Debug and resolve workflow issues
Drive onboarding and deployment for new clients
Deliver training sessions to customer teams
Share customer insights with the product team

Qualification

Customer SuccessTechnical Account ManagementTechnical TroubleshootingFluent in EnglishFluent in SpanishProactive AttitudeCommunicationIndependent Work

Required

Medior/Senior profile with prior experience in customer success, technical account management, or a similar role
Tech-savvy, with the ability to debug and investigate technical workflows
Strong communication and proactive, with a 'get stuff done' attitude
Comfortable working independently and managing multiple priorities
Fluent in English and Spanish

Benefits

High-impact position in a fast-growing company
Fast growth of responsibility
A company that sticks to its values in an open and informal atmosphere
Flexibility in working hours

Company

Aikido Security

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Aikido Security offers a platform for securing code, cloud, and runtime environments, streamlining vulnerability management for developers.
dateFounded in 2022
location
Ghent, Oost-Vlaanderen, BEL
people-size51-200 employees
web-link
https://aikido.dev

H1B Sponsorship

Aikido Security has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)

Funding

Current Stage
Growth Stage
Total Funding
$84.61M
Key Investors
DST GlobalSingular
2026-01-14Series B· $60M
2024-05-01Series A· $17M
2023-11-14Seed· $5.44M

Leadership Team

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Willem Delbare
CTO & Co-founder
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Roeland Delrue
Cofounder: CRO & COO
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Recent News

GlobeNewswire
Aikido Security Raises $60 Million Series B at $1 Billion Valuation to Lead Software Security
2026-01-16
Techmeme
Belgian startup Aikido Security, which offers automated security guardrails for developers, raised $60M led by DST Global at a $1B valuation (Supantha Mukherjee/Reuters)
2026-01-16
FinSMEs
Aikido Security Raises $60M in Series B Funding
2026-01-16
Company data provided by crunchbase