Ideamine Technologies (Acquired by Netrix Global) ยท 3 weeks ago
IT FieId Technician
Camden, NJ
Full-time
Hybrid
Entry, Mid Level
2+ years expNetrix Global is seeking an IT Field Technician for their Education Services team in Camden, New Jersey. The role involves providing on-site technical support, troubleshooting, and documentation for clients, while managing and maintaining their technology needs.
Cloud ManagementCustomer ServiceDevOpsSoftware
Responsibilities
Serve as a technical escalation point for onsite customer engineering team
Facilitate and assist in training for new engineers joining team
Assist in rerouting staff to ensure adequate coverage as determined by the customer
Provides management updates, feedback on all relevant activities for the team
Supporting and troubleshooting common server roles including but not limited to file/print and application servers
Supporting and troubleshooting on-premise laptop environment including but not limited to workstation imaging and support of Microsoft Windows desktop operating systems
Supporting and troubleshooting modern networks including but not limited to TCP/IP, DNS, DHCP, switches, routers, firewalls, and wireless
Supporting and troubleshooting network environments with multiple connectivity setups and configurations
Supporting and troubleshooting multi-site Domain and Active Directory environments
Supporting and troubleshooting Microsoft 365 email environments
Supporting and troubleshooting workstation hardware and software. Proficient with Laptop Hardware parts replacement and repair
Supporting and troubleshooting workstation imaging processes
Gathering and documenting complex technical information regarding new and existing customer environments
Implementation and troubleshooting of our standard management tools (i.e., Kaseya, Logic Monitor, and antivirus) for servers, network devices, and workstations
Establish a partnership with our customers and strive to deliver a positive experience & smooth transition - First Impressions = Lasting Impressions
Provide value by implementing solutions to help our customers overcome challenges while creating efficiencies for their business operations
Work closely with customers on functional and end-user acceptance testing
Responsible for incident closures and daily time entries using ServiceNOW ticketing system
Responsible for daily end-of-day email to client point of contact
Execute yearly projects when school is not in session, including but not limited to switch and access point replacements, school relocations, new school setups, mass laptop/Chromebook replacements
Keep abreast of the latest technology and industry trends, recommend equipment and system enhancements, upgrades and/or replacements as necessary to meet the IT needs of the organization
Performs other duties as assigned
Qualification
Required
Minimum of 2 years related hands-on work experience with an Associate degree in Information Technology or equivalent experience
MS-900 or equivalent experience with willingness to obtain MS-900 Cert within 12 months of hire
Associate Google Workspace Administrator or equivalent experience with willingness to obtain the Cert within 12 months of hire
Work experience must include user support and troubleshooting with experience in configuration and setup of systems and devices
Experience working directly with end-users
Proficient with Laptop Hardware Parts replacement and repair
Proficient with Google Chromebook devices
Experience with Microsoft Active Directory and Microsoft Exchange
Experience with the Microsoft Windows Operating Systems
Experience with Microsoft Office Applications and Services
Experience with networking devices including but not limited to Cisco IOS, Meraki, and Sonicwall
Understanding of the OSI Model and how it relates to the technology field
Proven customer-facing field experience with the ability to provide onsite support to end users for extended periods of time
Ability to prioritize multiple tasks
Maintaining time management through use of time entry and scheduling
Willingness to work evenings and weekends on occasion
Willingness to travel within and outside the region
Ability to communicate both orally and in writing internally with all levels of management, outside vendors, field techs, and customers
Experience documenting highly technical information
Preferred
Microsoft Certifications preferred but not required
Professional Networking Certifications are preferred but not required
Apple computer hands-on experience is a plus
Experience working in ServiceNow Ticketing system is a plus
Google Workspace Admin Management a plus
Benefits
Competitive compensation package
Comprehensive group benefits
Flexibility
Time off when you need it
Casual work environment
Company
Ideamine Technologies (Acquired by Netrix Global)
Netrix Global is an engineering-led IT consultant and managed service provider with over three decades of experience.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-10-26Acquired
Company data provided by crunchbase