USAJOBS · 3 weeks ago
Customer Service Specialist #84
Washington, District of Columbia, USA
Full-time
Onsite
Entry Level
$61K/yr - $107K/yr
2+ years expThe U.S. Senate Sergeant at Arms is seeking a Customer Service Specialist. This role involves explaining services and procedures to customers, creating and managing work orders, and maintaining records to ensure efficient workflow.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Explains services, policies, procedures, rules and regulations and provides necessary assistance to customers in initiating their service requests; researches job status as requested by customers
Creates work orders for customers; verifies work order information for completeness; reviews requested completion times and forwards work order to proper processing area
Communicates with production supervisory staff to coordinate the processing of rush work orders and requests
Communicates regularly with customers; notifies customers of completion of proofs and/or work order requests
Assists in providing quality checks and maintaining efficient workflow
Maintains manual and electronic records and/or production logs to track work orders; reviews production shift summary reports and completed work orders for accuracy; participates in work generation at the Customer Service counter and records documentation
Other duties as assigned
Qualification
Required
High School Diploma or GED
At least two years of relevant experience in customer service
As part of our hiring process, we may conduct a skills assessment to better understand an applicant's proficiency in key areas relevant to the role
Knowledge of, or the ability to learn, services provided by SAA Printing, Graphics and Direct Mail (PGDM)
Knowledge of, or the ability to learn, PGDM section workflows
Knowledge of, or the ability to learn, departmental rules, regulations, procedures and functions, including policies and regulations set by the Senate Rules Committee and the Senate Committee on Ethics
Knowledge of office equipment, computers and relevant software/Web applications, and spreadsheets and databases
Ability to prepare and maintain records and reports
Ability to establish and maintain effective working relationships with Senate staff and resolve customer problems
Ability to communicate effectively
This position may require the incumbent to be available for sudden recall in response to emergency events affecting the Senate campus/community, which may include after-hour or weekend work, and to potentially deploy to alternate sites in support of the Senate's contingency operations
Preferred
Demonstrated customer service experience, preferably within a production, printing, or other service-oriented environment
Knowledge of print terminology, including concepts such as bleed, CMYK, DPI, proofing standards, and print-ready files
Willingness and ability to learn new printing technologies, products, and workflows as processes evolve
Strong problem-solving skills, with experience addressing customer concerns, identifying root causes, and proposing effective, timely solutions
Proficiency in Microsoft Office, with a strong emphasis on Outlook for communication and coordination
Working knowledge of Adobe Creative Suite, particularly Acrobat and InDesign, to review files and support print production processes
Excellent verbal and written communication skills, with the ability to explain processes, timelines, and service options clearly, professionally, and confidently
Proven ability to manage multiple requests simultaneously while maintaining accuracy, organization, and attention to detail
Comfort collaborating with internal teams to coordinate services, resolve issues, and meet tight deadlines
Ability to interpret customer needs and translate them into clear, well-documented service requests and production instructions
Exceptional organizational and prioritization skills, especially in a fast-paced, high-volume environment
A customer-focused mindset, with a commitment to delivering high-quality service and building trusted, professional working relationships
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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