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Veterans United Home Loans · 3 weeks ago

Customer Experience Support Specialist - Columbia, MO and Jefferson City, MO

Jefferson City, MO

Full-time

Onsite

New Grad, Entry Level

Veterans United Home Loans is dedicated to helping Veterans and military families become homeowners. They are seeking a Customer Experience Support Specialist to serve as the first point of contact for customers, providing assistance and ensuring exceptional service while adhering to guidelines.

Financial ServicesLendingMortgageReal EstateTelecommunications

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Serving as the first point of contact for internal and external customers by phone, providing a friendly, professional experience every time

Answering general questions related to personal lines insurance, including billing inquiries, while collecting basic customer information and staying within unlicensed guidelines

Routing callers to licensed agents when appropriate and ensuring a smooth handoff

Reviewing and working unlicensed carrier notifications within 24 hours

Processing and responding to emails, voicemails, and physical mail within 24 hours of receipt

Monitoring daily renewal lists, supporting CES Agents with marketing efforts, and creating follow-up tasks when licensed action is required

Pitching in wherever needed (excluding licensed activity) to help strengthen the team and support a positive, collaborative culture

Qualification

Customer serviceMultitaskingOrganizational skillsCommunication skillsProblem-solving skills

Required

You bring a dedicated work ethic and take pride in showing up and doing great work

You're comfortable multitasking and staying organized in a fast-paced, results-driven environment

Providing outstanding customer service comes naturally to you, even in challenging situations

You communicate clearly and professionally, both verbally and in writing

You thrive in a highly collaborative team setting and enjoy working toward shared goals

You handle conflict with patience, empathy, and problem-solving skills

You show up consistently and can be counted on to get the job done

Preferred

Previous customer service experience is a plus, but not required

Company

Veterans United Home Loans

Glassdoor4.3

We are committed to exceeding clients' expectations and creating an amazing experience with the VA Mortgage process by providing an abundance of information and personalized service to Veterans, military members, and their families across the U.S.

Founded in 2002

Columbia, Missouri, USA

1001-5000 employees

https://www.veteransunited.com

H1B Sponsorship

Veterans United Home Loans has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (8)

2024 (11)

2023 (4)

2022 (9)

2021 (14)

2020 (10)