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Altabank · 7 hours ago

LOAN ASSISTANT MANAGER

Pleasant Grove, UT

Full-time

Onsite

Mid, Senior Level

2+ years exp

Altabank, Division of Glacier Bank, is looking for a Full-time Loan Assistant Manager for our Grove Creek branch. The Loan Assistant Manager is responsible for leading and supervising the loan assistant staff, ensuring efficient support for loan officers, accurate loan documentation, and compliance with regulatory requirements.

BankingFinanceFinancial ServicesReal Estate

No H1B

Responsibilities

Manage and mentor the loan assistant team, providing training and guidance to ensure high performance

Conduct regular team meetings to communicate goals, updates, and best practices

Monitor individual and team productivity, providing feedback and coaching as needed

Oversee daily activities of loan assistants, ensuring timely and accurate completion of tasks

Assign workloads and prioritize tasks to meet deadlines and service standards

Ensure all loan documentation and processes comply with federal, state, and company regulations

Implement and maintain quality assurance standards within the team

Assist with audits and reporting requirements

Serve as an escalation point for complex inquiries from internal teams and clients

Promote a customer-focused culture within the team

Identify inefficiencies and recommend process enhancements

Support implementation of new technologies and workflows to improve productivity

Manage the production of metrics reports and collaborate with key business partners on end to end process improvement

Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including: hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

Complete required bank training courses within assigned time frame(s). It is the individual learner responsibility to ensure that they understand the information given to them in each training. If the learner does not understand the information given they need to reach out to their supervisor for further clarification or additional training

Adhere to Altabank Core Values

Keeps management appropriately informed of area activities and of any significant problems

Participate in Community Service and Bank sponsored activities that serve and support the mission and values of the Altabank

Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel)

Represent Altabank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy. Attends and participates in meetings as required

Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers

Qualification

Commercial lending practicesMicrosoft Office proficiencyRegulatory complianceTeam managementCommunication skillsInterpersonal skillsOrganizational skillsProblem-solving skillsTime management

Required

Two to five years of similar or related experience

A two-year college degree or completion of a specialized course of study at a business or trade school or equivalent combination of education and experience

Extensive knowledge of commercial lending practices and procedures

Good communication, interpersonal and organizational skills

Must demonstrate mastery level knowledge of common computer skills for Microsoft Office including a working knowledge of Outlook, adequate typing skills, and file organization as it relates to File Explorer and the ability to quickly learn and teach new computer software

Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization

Employee must be capable of regular, reliable, and timely attendance

Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem-solving skills