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St. Charles Youth & Family Services · 3 weeks ago

Program Manager-Clinical & Case Management Sv

Milwaukee, WI, US

Full-time

Onsite

Mid, Senior Level

2+ years exp

St. Charles Youth & Family Services is seeking a Program Manager for their Clinical & Case Management Services. This role is responsible for overseeing program implementation, ensuring compliance with standards, and managing staff while promoting high-quality care for consumers.

EducationEmploymentFamilyNon ProfitTraining

Responsibilities

Serve as a Clinical Supervisor, providing ongoing clinical supervision and support to staff. Offers guidance in navigating challenging situations and ensure the seamless continuity of care for consumers

Promotes the use of evidence-based and trauma-informed care principles

Conducts group and or individual staffing with program staff as required by contract

Participate as a member of the recovery team by attending team meetings, developing rapport with youth/families/and their team members, support in assessing and determining the youth and family’s needs and providing clinical recommendations to identify and address barriers to recovery

Maintains a high level of integrity and program quality through quality improvement, accreditation, licensing, and internal monitoring processes

Provides direct supervision to staff by conducting weekly and individual meetings with individuals as required by contract

Assists as needed with conducting intake assessments, developing community treatment & service plans, and oversee the intake process, records and signs the response plan & crisis plan, ensuring timely and comprehensive care for all consumers

Ensures adequate staffing ratios to meet licensing and contractual compliance

Ensures a high quality of staffing through proactive and equitable hiring, evaluation, training, and discipline practices

Serves as a member of agency management, ensuring equitable treatment of staff through consistent application of Agency Human Resource processes

Ensures timely completion of program–related documentation and timely submission to contractors as requested

Plans, implements, monitors and evaluates program initiatives that support the agency mission and vision

Monitors and continuously improves program services resulting in increased program performance, client satisfaction, and achievement of contracted and agency-established program outcomes

Ensures accurate and timely dissemination of information to program staff

Cultivates and maintains relationship with community/contractual partners

Ensures timely enrollment and service provision of referrals of eligible consumers

May be cross-trained amongst several programs that require MHP support based on agency needs as well as provides clinical supervision for interns and other agency programs as needed

Participates in agency-wide and contract required committees, trainings and meetings

Actively seeks and obtains program growth opportunities

Ensures compliance with all DHHS and Agency Performance measurements

Ensures staff have the necessary resources and training to complete all tasks associated with the position

Ensures fiscal viability of programs and services

Mitigates risk through risk management analysis and corrective action initiatives

Available for additional meetings with families/psychoeducation (clinical information on diagnosis, comorbidity, prognosis, treatment)

Provides assistance during crisis

Supports the goals, mission and vision of the agency

Adheres to both St. Charles Youth & Family Services policies and procedures and Milwaukee County designated policies and procedures

All other duties as assigned

Qualification

LCSWLPCLMFTMaster’s degree in Social WorkCo-occurring disordersDHS 34Treatment planning knowledgeLeadership experienceProfessional communicationCultural competenceBudget understandingOrganizational skillsTeamwork

Required

Master's degree in Social Work, Psychology, Community Mental Health, Counseling or related field

Licensed by the state of Wisconsin as an LCSW, LPC, or LMFT required

Two years of experience providing services to individuals with co-occurring disorders

Strong organizational skills, ability to manage multiple complex tasks, strong professional communication and team work

Strong leadership and/or supervisory experience

Knowledgeable regarding DHS 34

Working knowledge of treatment planning and evaluation methods

Ability to complete a comprehensive assessment with consumers

Strong verbal and written communication skills, including the ability to perform record keeping, documentation, prepare formal reports using proper writing skills

Ability to display cultural competence and sensitivity to the populations we service by responding respectfully and effectively to people of all cultures, socioeconomic characteristics, languages, classes, races, ethnic backgrounds, religions, and other diversity factors

Ability to interpret program deficiencies and develop an active plan for improvement as needed

Ability to interpret and implement statues related to the program

Fundamental understanding of budget concepts and development

Ability to use vehicles for work related duties according to the agency's insurance liability standards

Valid Wisconsin driver's license and liability insurance