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Four Seasons Hotels and Resorts · 2 weeks ago

Guest Services Attendant/Bell Attendant

Calistoga, CA

Full-time

Onsite

New Grad, Entry Level

$23.07/hr - $23.07/hr

Four Seasons Hotels and Resorts is a luxury hospitality company seeking a Bell Attendant/Guest Services Attendant. The role involves welcoming guests, delivering luggage, providing information about the resort and Napa Valley, and ensuring a high level of customer service and professionalism.

HospitalityHotelLeisureRental PropertyTravel

No H1B

Responsibilities

Greets all guests and delivers luggage to room upon check-in, provides overview of resort, room orientation based off first time or return guest, picks up luggage from room upon departure, moving the luggage to storage of the front drive. Maintains proper records of all actions

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist guests in all inquiries, services, directions, hours of operation, key hotel personnel, in-house events, directions, recommendations for off property, etc

Assist the Concierge and Front Desk with deliveries, tasks and special requests

Receives vehicles from guests and drives to the hotel garage, adhering to all traffic regulations, and speed limits, using caution not to damage the vehicle being driven and other vehicles in the vicinity. Picks up vehicles when requested in a timely manner

Drives golf cart to both pickup and drop off guests throughout the resort. Following speed limits and using caution to yield to pedestrians

Assesses any damage to vehicle. Clearly notes any damage on claim ticket along with locations of vehicle when parked. Deposits key and ticket in bell closet

Performs errands for guests and the hotel that may require local travel off of the property

Performs shoeshine service; picking up shoes from guest villas, cleaning and polishing them and returning them to the guest

Provides a high level of cleanliness in the lobby, luggage storage room, and driveway and resort entrance

Maintains cleanliness of golf carts and luggage carts

Collect door knob hangers from guest villas for in room dining requests

Assist with preparation and delivery of Overnight Newspapers and Room Service Delivery

Audit vehicles parked in garage for front office to post charges nightly

Prepare arrival area and golf carts for inclement weather

Assists with responsibilities and duties in the absence of or due to heavy volume in Lobby coverage, Housekeeping and other areas as needed

Perform other tasks or projects as assigned by management

Works harmoniously and professionally with co-workers and supervisors

Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact

Qualification

Guest services experienceValid Driver’s LicenseNapa ValleyCommunication skillsMulti-tasking abilityProblem solving skillsInterpersonal skillsFlexibility with scheduleCalm under pressure