Roo · 3 weeks ago
Technician Coordinator
United States
Full-time
Remote
Entry, Mid Level
$70K/yr - $80K/yr
2+ years expRoo is a B2B labor marketplace in animal healthcare that connects veterinary professionals with hospitals through innovative technology. The Technician Coordinator will facilitate positive user experiences by managing the onboarding process for new technician users and ensuring they have a productive experience from their first day.
FreelanceHealth CareHospitalVeterinary
Responsibilities
Develop and implement an effective onboarding program for new users
Guide new users on the platform through completion of their first, second, and third shift
Ensure that all new users receive necessary training and resources to succeed in their roles
Track and report onboarding metrics to measure the success of the program
Develop and maintain relationships with new users to ensure a positive onboarding experience
Continuously improve the onboarding program based on feedback and industry best practices
Manage user behavior
Track learnings to deliverables for Product innovation
Some travel will be required to attend industry specific conferences from time to time
Qualification
Required
2+ years experience in client/customer support, ideally in an early-stage start-up environment
5 years in veterinarian / animal healthcare industry experience
Proactive, organized and accurate in all internal and external company communications
Excellent communication & organizational skills
Timely and efficient in task accuracy and completions
Flexible & agile, ability to pivot quickly
Driven to improve processes/ communications
Excited to join an ever growing team of professional diverse individuals
Preferred
Familiar with Hubspot and Slack a plus
Benefits
Accelerated growth & learning potential.
Stipends for home office setup, continuing education, and monthly wellness.
Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
401K
Unlimited Paid Time Off.
Paid Maternity/Paternity and reproductive care leave.
Gifts on your birthday & anniversary.
Opportunity for domestic travel, including for regional team building events.
Company
Roo
Roo is an online veterinary relief service platform that allows vet professionals to secure freelance work.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$16.65MKey Investors
Jackson Square VenturesFloodgate
2022-09-02Series A· $11M
2021-05-07Seed· $5.65M
2020-01-09Debt Financing
Leadership Team
Lisa Hu
Co-Founder, Former CEO
Recent News
Company data provided by crunchbase