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Intelligent Technical Solutions · 3 weeks ago

Team 16 Team Lead Onsite (Sacramento, CA)

Sacramento, CA

Full-time

Onsite

Mid Level

$30.35/hr - $36.25/hr

ITS is seeking a Team Lead to manage operations team technicians and ensure high levels of client satisfaction. The role involves delegating tasks, monitoring team performance, and acting as an escalation path for service-related issues, while fostering a collaborative environment among team members.

ConsultingInformation TechnologySoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Provide an extraordinary example to the Operations Department, and to all ITS personnel, of the three ITS core values – Be a creator, have an open mind, and do the right thing

Serve as an escalation path for the team personnel who have exhausted all other options to resolve advanced technical or client satisfaction issues

Monitor customer satisfaction scores and report inefficiencies within your team

Ensure each member of the staff is effectively utilized 75% of the time or higher

Continuously assess other team performance metrics to identify areas for improvement and meet quality expectations

Ensure that all team members can work effectively with their coworkers, and mediate or escalate disagreements if needed

Provide constructive feedback and coaching to build team accountability, fostering continuous improvement in service standards

Lead recurring and impromptu meetings, huddles, and 1-on-1 sessions to communicate critical business updates

Develop and implement processes aimed at improving team productivity and the overall quality of services provided

Complete any other tasks as assigned by ITS Leadership

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations

Qualification

Windows troubleshootingMac OS troubleshootingHelpdesk supportApplication troubleshootingOffice 365 supportMS Office supportActive DirectoryEndpoint cybersecurityMobile devices supportManaged Service ProvidersUser profile managementPC deployments/imagingSoft skills

Required

Willing to work full-time on-site, either at the company office or client locations as required

Experience with Windows and Mac OS troubleshooting

Prior experience in Helpdesk support or a similar role

Skilled in application troubleshooting, PC deployments/imaging, and user profile management

Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications

Valid driver's license, vehicle insurance, and access to a vehicle for client visits

Preferred

Experience with Managed Service Providers (MSPs) is highly desirable

Benefits

Medical Insurance Plan

Dental & Vision

Life Insurance

Disability Coverage

Paid Time Off (starts at 15 days per year)

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certification

Supplemental Life Insurance (Employee-paid)

Supplemental Health Plans (Employee-paid)

Company

Intelligent Technical Solutions

Intelligent Technical Solutions has been helping small businesses in the Las Vegas, Phoenix.

Founded in 2003

San Francisco, California, USA

201-500 employees

https://www.itsasap.com/

H1B Sponsorship

Intelligent Technical Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2020 (1)