This job has closed.

AlayaCare · 22 hours ago

Agentic Implementation Consultant

New York, NY

Full-time

Hybrid

Mid, Senior Level

4+ years exp

AlayaCare is a fast-growing SaaS company focused on transforming home healthcare through its cloud-based platform. The Agentic Implementation Consultant will lead implementations of AlayaFlow Agentic AI for homecare organizations, guiding customers through various stages from discovery to rollout while ensuring stakeholder alignment and measuring value.

Health CareHome Health CareHospitalSaaSSoftware

Responsibilities

Run structured discovery to understand customer workflows, pain points, escalation paths, and decision criteria

Define clear, measurable outcomes and baseline metrics for each engagement

Configure and test AI agents through pilot deployments, monitoring performance and iterating quickly before broader rollout

Align executives, managers, and frontline champions on scope, goals, and success metrics

Act as a trusted advisor—framing options, trade-offs, and recommendations aligned to best practices

Manage resistance, support change adoption, and ensure teams are trained and supported

Run a regular operating cadence (e.g., weekly) to review metrics, surface issues, and agree on next steps

Tell the value story with data: build clear ROI and prepare executive-ready summaries that build confidence in moving from pilot to production and expanding to new workflows or sites

Capture learnings into reusable templates, checklists, reports, and implementation playbooks

Help refine standard phases, success criteria, and cadences for future implementations

Partner with Product, Professional Services, and Support to feed field insights back into product improvements and internal processes

Qualification

Implementation consultingChange managementData analysisHomecare operationsSaaS tools proficiencyProject managementCustomer-focused judgmentEntrepreneurial mindsetExecutive communicationBilingual FrenchBilingual English

Required

Education: Bachelor's degree (e.g., B.Sc., B.Comm. or equivalent experience)

4–6 years of experience in a customer-facing implementation, consulting, operations, or project-driven role (e.g., Professional Services, Implementation Consultant, Management Consulting, Customer Success with project ownership, Operations Lead, Solutions Engineering)

Proven delivery: A track record of leading projects from discovery through rollout with measurable business impact

Project & change management skills: Strong instincts around scoping, planning, risk identification, and stakeholder alignment, with experience supporting change where workflows and roles are evolving

Domain exposure to homecare/home health operations (e.g., scheduling, visit verification, workforce coordination) or adjacent healthcare delivery workflows

Analytical & data-driven mindset: Comfortable working with operational data, defining success metrics, tracking trends, and building simple ROI/value models (spreadsheets and/or BI tools)

Executive presence & communication: Able to frame options, explain trade-offs, and make recommendations backed by data; skilled at translating complexity into clear narratives for executives, managers, and frontline teams

Customer-focused judgment: You are customer-obsessed but grounded in what will work operationally and at scale, and you're willing to push back to guide customers to sustainable solutions

Entrepreneurial, builder mindset: A self-starter with a bias for action who enjoys creating frameworks, templates, and processes where none exist. Experience launching passion projects, side ventures, or building solutions from scratch is a strong asset

Technical & product aptitude: High comfort with modern SaaS tools; able to quickly learn configuration screens, with a solid understanding of basic JSON structures, system behaviour, integrations, and API logic