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UMC Health System · 3 weeks ago

Patient Experience Advisor Data Analyst On-Site

UMC Main Campus

Full-time

Onsite

Entry Level

2+ years exp

UMC Health System is recognized as one of the Best Companies to Work for in Texas. The Patient Experience Data Analyst is responsible for enhancing patient service culture by collaborating with clinical and operational teams to analyze patient-experience data and implement actionable strategies.

Child CareHealth CareHospitalMedicalNon Profit

Culture & Values

H1B Sponsor Likely

Responsibilities

Manage and maintain user access for survey platforms and language-translation services, ensuring appropriate permissions and smooth operational support

Oversee dashboards, automated reports, and analytics displays, including creating new visualizations and insights that support organizational improvement

Identify patient-reported friction points using survey data and supplementary insights to recommend and support process improvement initiatives

Serve as a subject-matter expert on the Qualtrics platform, staying current on system updates, new features, and best practices

Support survey development, deployment, and optimization to ensure accurate measurement of patient experience across services

Ensure data integrity, accuracy, and compliance with organizational standards and privacy requirements

Troubleshoot user issues within survey and translation platforms, providing timely resolutions and guidance

Assist in preparing materials or presentations that communicate patient-experience trends to leaders and stakeholders

Respond to questions regarding patient care policies and treatment, and will assist UMC/UMCP in achieving a satisfactory outcome to report to hospital/clinic departments involved. All other related assigned duties

Serves as an advocate for patients and their families to improve communication, efficiency and customer satisfaction within the facility

Provide leadership and expertise in the development, implementation, oversight, and evaluation of service initiatives

Utilizes Patient Experience feedback to drive improvement. Uses results for patient care improvement in conjunction with the committee involvement throughout the organization; Provides summary of PX feedback and comments to key leaders when necessary

Serves as an organizational expert for patient experience. Using CAHPS and vendor data to benchmark, develop, and offer Best Practice solutions for various departments/clinics throughout the health system

Coordinates and provides competency training by presenting at UMC/UMCP service meetings (i.e. SIOP events, Patient Advisory Council, Webinars, New Employee Orientation); Provide patient satisfaction & competency training annually

Evaluate current patient, family, physician, and staff education programs to ensure they align with a culture of patient-centered care and enhance the patient experience. Modify, eliminate, and/or replace programs, as necessary

Qualification

Qualtrics platform expertiseData analysisSurvey developmentCustomer service principlesProcess improvementPriority managementEffective communicationInterpersonal skills

Required

High School Diploma or GED

+ 2 years related customer service and/or patient care experience

Basic knowledge of medical credentialing and privileging procedures

Knowledge of service excellence / customer service principles and practices, and a strong working knowledge of process improvement, customer relations, conflict resolution strategies, and project development

Demonstrate effective communication skills, both oral and written, and interpersonal communication skills to effectively interact and provide assistance to a diverse group of individuals

Excellent priority management skills and the ability to consistently meet organizational / department deadlines and objectives

Advisors must be persons of influence while being able to pursue positive change, i.e. must be able to inspire change across multiple disciplines

Preferred

Level 1 and Level 2 Qualtrics Certification Course

1 year experience utilizing HX dashboards

Preference for candidates with Qualtrics certification, a relevant degree, and prior patient care experience; non-certified hires must obtain two Qualtrics certifications within 12 months (department-funded, two attempts per exam)

Company

UMC Health System

Glassdoor4.2

UMC Health System is comprised of over 4,600 team members who have made our organization “One of the Best Companies to Work for in Texas®” by Texas Monthly.

Founded in 1978

Lubbock, Texas, USA

1001-5000 employees

https://www.umchealthsystem.com

H1B Sponsorship

UMC Health System has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (18)

2024 (9)

2023 (19)

2022 (7)

2021 (4)