Chemelex · 2 weeks ago
Inside Sales Product Support
Baton Rouge, LA, USA
Full-time
Hybrid
Entry, Mid Level
2+ years expChemelex is a global leader in electric thermal and sensing solutions, protecting the world’s critical processes, places and people. The Inside Sales Product Support role combines technical expertise with sales support and customer service to drive growth within the Sales Organization by providing engineered solutions and managing customer inquiries.
Electrical & Electronic Manufacturing
Responsibilities
Support the Gulf Coast Sales Organization customer related needs
Assist in increasing Sales revenue by promoting existing as well as new Products and Services to customer base as offered through Chemelex
Provide engineered solutions for Chemelex applications using standard and custom Products
Participate in marketing initiatives including sales training, product launches, and promotion campaigns
Working closely together with our Customer Care, Sales, and Product Management departments
Assist to develop new prospects and interact with existing customers primarily by email to increase Product and/or Services revenue
Process customer quotes and orders in an efficient and timely manner through SAP Operating System and following company procedures
Process invoices, returns and repairs as well as manage written pricing agreements
Process all customer inquiries and requests in a timely, accurate, expeditious and professional manner
Liaise with various internal departments (e.g. Field Support Services, Engineering, Credit, Document Control, Supply Chain and Fabrication) as necessary to effectively support the customer order management process
Coordinate internal resources for the flawless execution of Service orders that include, but not limited to, engineering services and/or complex 3rd party materials
Qualification
Required
2+ years' experience in sales and customer service, preferably within an industrial or technical sales setting
Excellent knowledge of Microsoft Office: Excel, Word and Outlook
Exceptional verbal and written communication skills
Ability to multi-task and balance shifting priorities to satisfy customer requests
Technical aptitude with the ability to understand and apply product knowledge a plus
Working knowledge of mechanical/electrical concepts and the ability to articulate how components fit and function
Preferred
Experience with SAP or similar ERP/ERM systems
Knowledge of Salesforce
Company
Chemelex
Chemelex is a global leader in electric thermal and sensing solutions, protecting the world’s critical processes, places and people.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase