Richwood Bank · 1 month ago
Contact Center Agent
24 E Blagrove St, Richwood, OH, USA
Full-time
Onsite
Entry Level
1+ years expRichwood Bank is a community bank dedicated to inspiring and supporting local communities. The Contact Center Agent plays a crucial role in educating and assisting customers with their banking needs while promoting various products and services.
BankingBookkeeping and PayrollFinancial Services
Responsibilities
Greets customers by phone and chat pleasantly and effectively
Educates customers how to gain the most potential from the current services they have, and recognize opportunities to cross promote more products and services that will benefit their life goals
Demonstrates knowledge of all accounts, products and services offered
Supports customers with all account and service needs that are capable via phone or chat
Sets appointments with customers who may need to be physically present for banking needs
Communicates with teams and branches of appointments or customer follow up needs
Stays current on rates for CDs, savings IRAs and interest-bearing checking
Listens to customer needs and recommend the best solutions to help them succeed
Assists team with miscellaneous office support as needed and when time allows
Ensures work completed is accurate and appropriate. Verifies and validates all data to confirm accuracy and reliability. Paying close attention to details of all information received and entered
Qualification
Required
High School Diploma or GED required
One year banking required
Excellent customer service skills
The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss and fraud
Strong Problem-solving skills
Mathematical skills
In-depth knowledge of our bank products and services
Work well under pressure and in a fast-paced environment
Ability to identify opportunity to educate customers of more products and services that may fit their needs (cross promotion)
Strong communication skills
High degree of accuracy
Detailed and organized
Maintain confidentiality at all times
Maintain a positive can-do attitude towards your team and customers
Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and teller roles and responsibilities relating to each act
Punctual
Driven to succeed and open minded to learn more about new technology within our industry
Accurate typing skills; basic computer skills, including the use of word processing, spreadsheet software applications, and e-mail
Preferred
College preferred
Benefits
Medical and wellness program
Dental
Vision
Employee assistance plan
Life insurance
Supplemental short-term disability
401(k) plan
Enhanced Wellness program
Tuition reimbursement
Tons of professional development opportunities
Company
Richwood Bank
At Richwood Bank we assist residents and business owners who want more from their financial institution than mere transactions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
C
Chad Hoffman
President/CEO
Company data provided by crunchbase