Tru Vue · 20 hours ago
Director, Quality
Faribault, MN
Full-time
Onsite
Director/Executive
$140K/yr - $160K/yr
10+ years expTru Vue is part of Apogee Enterprises, Inc., a leader in providing metal and glass solutions for commercial buildings. The Director of Quality – Manufacturing is responsible for driving product and process excellence, leading quality assurance efforts, and enhancing customer satisfaction through strategic initiatives and continuous improvement.
Consumer GoodsManufacturing
Responsibilities
Lead the development and execution of a customer-focused quality strategy across manufacturing operations
Build and lead a high-performing quality team across multiple sites; coach, mentor, and develop local quality managers and engineers
Foster a culture of accountability, transparency, and customer-centric quality throughout the organization
Serve as the primary liaison between the quality team and customers to resolve quality issues and ensure compliance with their specifications and expectations
Analyze customer complaints, returns, and satisfaction surveys to drive root cause analysis and continuous improvement initiatives
Develop and manage quality metrics that reflect both internal performance and customer experience (e.g., PPM, OTIF, NCR trends, customer scorecards)
Lead Quality Reviews, Bowler chart reviews, and collaborate on product and process audits
Oversee audits and quality reviews with key customers and manage responses to corrective action requests (CARs)
Work closely with Sales, Customer Service, Engineering, and Production to ensure product quality meets or exceeds customer requirements
Drive supplier quality programs to ensure purchased components meet quality and customer standards
Implement and maintain compliance with relevant quality certifications (e.g., ISO 9001, IATF 16949, AS9100)
Identify systemic risks and develop mitigation plans to protect brand integrity and operational consistency
Champion data-driven decision-making using statistical analysis, SPC, Six Sigma, and/or Lean methodologies
Use Lean, Six Sigma, or similar methodologies to enhance product quality and reduce customer complaints
Evaluate and recommend new quality tools, automation, and digital platforms for modernizing quality operations
Qualification
Required
Bachelor's degree in Engineering, Manufacturing, or a related technical field
10+ years of experience in a manufacturing quality leadership role, with a strong track record of customer engagement
Deep understanding of customer quality requirements in manufacturing environments
Knowledge of quality systems and standards (e.g., ISO 9001, IATF 16949, AS9100)
Experience with customer audits, scorecards, and continuous improvement based on customer feedback
Strong leadership, interpersonal, and communication skills with a collaborative mindset
Proven experience working directly with customers to resolve complex quality issues
Preferred
Master's degree
Six Sigma certification (Black Belt preferred)
CQE, or similar quality credentials
Benefits
Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)
Incentive Plans
401(k) with employer contribution and match
Employee Stock Purchase Plan with employer match
Paid Time Off (Vacation and Sick Time)
Paid Holidays
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Wellness Program
Training and Career Progression
Company
Tru Vue
Tru Vue is a fine art company that manufactures glazing products.
201-500 employees
H1B Sponsorship
Tru Vue has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase