Avery Dennison · 2 weeks ago
Sr. Customer Service Representative
942 Old Liverpool Rd, Liverpool, NY 13088, USA
Full-time
Onsite
Senior Level, Lead/Staff
$23.37/hr - $31.15/hr
8+ years expAvery Dennison Corporation is a global materials science and digital identification solutions company. They are seeking a Senior Customer Service Representative who will take ownership of customer inquiries, resolve complex issues, and manage order processing to ensure a seamless customer experience.
ManufacturingPackaging ServicesRFID
Responsibilities
Liason between sales, operations, and B2B customer
Accurately and quickly process clients orders
Answer customer questions in regards to products, order time frames, delivery timeframes
Process order changes when it is possible according to order procedures
Process and provide status on RMA-Return Material Authorization
Provides timely and accurate information to incoming customer order status and product knowledge requests
Sets up new customer accounts
Resolves complex customer issues and skillfully de-escalates situations before they require management intervention
Provides timely feedback to the company regarding customer's concerns
Partners with sales team to meet and exceed customer service expectations
Performs data entry tasks to maintain customer information database
Notify management team for Rush orders to provide customer timely realistic resolution to their needs
Notifies the management team for any information needed to complete job functions, IE. Pricing information not present in company system
Completes assigned work from supervisor, Quotes , Orders, etc
Experience in fast pace, high volume apparel or manufacturing environment preferred
ERP experience required
Demonstrated progression of responsibilities
Qualification
Required
High School Diploma or equivalent required
ERP experience required
Excellent written, verbal and telephone communication skills
Strong data entry and organizational skills. Detailed oriented and good follow-up skills
Able to effectively manage multiple priorities and issues
Excellent leadership and strong project management skills
Preferred
8+ years Customer Service or related experience preferred
Experience in fast pace, high volume apparel or manufacturing environment preferred
Benefits
Health & wellness benefits starting on day 1 of employment
Paid parental leave
401K eligibility
Tuition reimbursement
Employee Assistance Program eligibility / Health Advocate
Paid vacation and paid holidays
Company
Avery Dennison
Avery Dennison is a materials science and digital identification solutions company focusing on labeling and packaging. It is a sub-organization of Deltafix.
10001+ employees
H1B Sponsorship
Avery Dennison has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (21)
2023 (22)
2022 (22)
2021 (12)
2020 (28)
Funding
Current Stage
Public CompanyTotal Funding
$1.53B2025-09-08Post Ipo Debt· $588.43M
2024-10-30Post Ipo Debt· $542.91M
2023-03-06Post Ipo Debt· $400M
Leadership Team
Deon Stander
President and CEO
Jeremy Schenof
Vice President, Strategy, Solutions Group and AD Smartrac
Recent News
Company data provided by crunchbase