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Donor Network of Arizona · 3 weeks ago

Quality Assurance Records Analyst

2010 W Rio Salado Pkwy, Tempe, Arizona, United States

Full-time

Hybrid

New Grad, Entry Level

$24.10/hr - $27.72/hr

0+ years exp

Donor Network of Arizona is dedicated to enhancing lives through organ and tissue donation. The Quality Assurance Records Analyst is responsible for conducting quality assurance reviews of donor records to ensure compliance with standards and regulations, while facilitating communication between internal and external partners.

Health Care

Growth Opportunities

Responsibilities

Performs level-specific quality assurance (QA) review of eye, tissue, and/or organ donor records according to Donor Network of Arizona (DNA) standards, customer and partner expectations, and accreditation and regulatory requirements

All donor records are reviewed to ensure compliance with the appropriate requirements depending on donor type, including but not limited to DNA Standard Operating Procedures, US Food and Drug Administration (FDA), Eye Bank Association of America (EBAA), American Association of Tissue Banks (AATB), and other affiliated programs

QARAs ensure that discrepancies, errors, or missing information as identified, that corrections are made by the appropriate parties, and that all necessary follow-up information is obtained, as requested by affiliate programs

The QARA ensures that processing partners and transplant centers are provided with all donor information required to help ensure the safety of recipients of donated organs, eyes, and tissues

QARAs coordinate and facilitate professional working relationships with internal and external colleagues, demonstrating subject matter expertise for the applicable quality assurance standards and associated regulations

In addition, the QARAs support the DNA Quality and Regulatory Compliance program through participation and/or leadership of assigned projects, such as process improvement, audits, or trainings

Performs daily quality assurance review of donor charts and associated data entry to ensure accuracy, timely completion and compliance with DNA Standard Operating Procedures (SOPs) and regulatory requirements

Compiles, monitors, and processes donor record documentation to ensure a complete donor record

Ensures adequate resolution of any identified discrepancies or documentation errors

Consults with appropriate resources as necessary to obtain required relevant donor information

Maintains real-time documentation of donor chart status, for traceability and ability to readily identify pending items

Ensures that all necessary follow-up information is obtained, as required by DNA tissue and eye processing partners, transplant centers, regulatory bodies, and DNA Standard Operating Procedures

Performs daily review and timely resolution of information requests received from affiliated tissue and eye processors, organ transplant centers, and research partners

Ensures timely resolution of ongoing information requests / pending log items from affiliated tissue and eye processors

Acts as a primary quality liaison for assigned processor and/or transplant programs

Supports the use of quality systems and improvement initiatives related to donor record integrity, process effectiveness and efficiency, and overall fulfillment of the Donor Network of Arizona mission and goals

Consistently demonstrates the use of good documentation practices

Resolves assigned donor record review findings accurately and within the pre-established timeframes

Resolves assigned nonconformance corrective / preventive action items accurately, thoroughly, and within the pre-established timeframes

Logs nonconformances in an appropriate manner for identified deficiencies, accurately documenting the occurrence within the quality management software

Participates in the quality improvement process within DNA, as defined in the Skill Set / Competency section

Actively shares ideas for improvement in a positive manner

Works collaboratively and maintains open communication and professional relationships

Maintain open verbal and written communication and works collaboratively with internal and external colleagues

Regularly communicates with department leadership regarding issues that may impact the effective and efficient performance of the QA process, including but not limited to recurring chart errors and pending follow-up items

Fosters healthy working relationships between DNA departments and outside organizations

Keeps current with QARA level-specific standards and regulations, such as FDA regulations, EBAA Standards, AATB Standards, and UNOS/OPTN Policies

Actively participates in continuing education opportunities, including QA specific training sessions, DNA organizational offerings, and external webinars, conferences, and classes

Completes assigned SOP learning events within pre-established timeframes

Acts as a role model for the Quality and Regulatory Compliance team and all of DNA by supporting, reinforcing, and exhibiting behaviors consistent with the core values of DNA

Performs other duties as requested or required by Quality Department Leadership