Lorven Technologies Inc. · 1 day ago
Technical Writer - ITSM (Independent Contract - W2)
Plano, TX
Contract
Hybrid
Senior Level
5+ years expLorven Technologies Inc. is seeking an experienced ServiceNow Technical Writer to join their team. The ideal candidate will create and maintain a variety of documentation to support user adoption and customizations for ServiceNow, while ensuring alignment with ITIL standards and best practices.
Information TechnologySoftware
Hiring Manager
Naveen P
Responsibilities
Develop and maintain high-quality user guides, administrator manuals, process documentation, knowledge articles, release notes, and process flows specific to ServiceNow. modules (ITSM, ITAM, CSM, Portal)
Produce clear and concise documentation for customizations, workflows, and integrations
Create engaging blog posts and comprehensive white papers targeting both technical and non-technical audiences
Collaborate with ServiceNow architects, developers, and business analysts to understand platform configurations, customizations, and workflow logic
Document scripting and automation (JavaScript) solutions and provide guidance for end-users and administrators
Translate complex ServiceNow concepts and architecture into accessible content
Document IT Asset Management (ITAM) and Configuration Management Database (CMDB) processes, best practices, and standard operating procedures
Ensure documentation aligns with ITIL standards and ServiceNow best practices
Support knowledge management initiatives by authoring and maintaining knowledge base articles
Prepare and deliver presentations, training materials, and visual process maps to support user adoption and onboarding
Collaborate cross-functionally to gather requirements and feedback, ensuring documentation accuracy and relevance
Qualification
Required
5+ years of technical writing experience, preferably supporting ServiceNow environments
Hands-on expertise with ServiceNow modules: ITSM, ITAM, CSM, Portal—including workflow documentation and customizations
Working knowledge of JavaScript as used in ServiceNow scripting
Strong understanding of ITIL processes and ServiceNow architecture
Experience creating blogs, white papers, and a variety of technical and end-user documentation
Demonstrated ability in documenting IT Asset Management (ITAM) and CMDB processes
Proficiency in Microsoft Office suite, especially Word and PowerPoint for documentation and presentation creation
Excellent written and verbal communication skills
ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) required
Bachelor's degree in Computer Science, Information Systems, Technical Communication, or a related field preferred
Preferred
Experience with ServiceNow integrations and API documentation
Previous experience in a consulting or enterprise IT environment
Familiarity with Agile/Scrum methodologies
Portfolio of published technical blogs and white papers
Company
Lorven Technologies Inc.
Lorven Technologies, Inc. is a highly recognized provider of professional technology consultancy in the US.
1001-5000 employees
H1B Sponsorship
Lorven Technologies Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (11)
2023 (13)
2022 (14)
2021 (12)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Bala Shan
Chief Executive Officer
Company data provided by crunchbase