RiverStone Health · 1 month ago
Administrative Services Coordinator
Billings, MT
Full-time
Onsite
New Grad, Entry Level
$19.21/hr - $23.48/hrRiverStone Health is an essential provider of personal and public health services in the Yellowstone County community. The Administrative Services Coordinator supports the Hospice program by coordinating referrals, intakes, and admission processes while providing exemplary customer service to patients and families.
Health CareMedicalPersonal Health
Responsibilities
Provide exceptional customer service to patients, families, providers, and co workers with professionalism, empathy, and tact
Answer phones, route calls, provide information, take accurate messages, and resolve concerns in accordance with hospice policies
Gather information to determine program eligibility and assist with the application of program policies and procedures
Prepare correspondence, organize paper and electronic files, and provide general office and clerical support
Enter data into multiple systems and prepare routine or special reports as needed
Maintain current knowledge of hospice regulatory requirements, Medicare rules, and organizational policies
Maintain proactive communication with supervisors and team members to ensure efficient workflow and prevent operational issues
Participate in staff meetings, training sessions, workshops, and continuing education
Support quality improvement and quality assurance
Initiate and follow up on hospice referrals from hospitals, facilities, physicians, discharge planners, and families
Enter referrals at the time of initial call; make timely contact (within 1 hour) and pursue alternative contact methods as needed
Review referral and clinical information with supervisors to determine hospice eligibility and service needs
Conduct timely informational visits and signing of admission paperwork, explaining services and completing required documents
Explain hospice philosophy, services, expectations, and benefits with sensitivity and clarity to patients and families
Obtain and track all necessary clinical documentation, including prognosis certification and provider documentation
Verify Medicare/Medicaid eligibility and determine hospice insurance benefits; collaborate with billing or insurance coordinators as needed
Enter and track patient data from referral through admission, ensuring documentation accuracy and visit compliance
Schedule and track timely initial nursing and social work assessment visits according to hospice standards
Track discharged patients’ needs, follow-up requirements, and prepare patient admission packets, initiate chart orders, and support medical records scanning
Assist with hospice DME coordination, ordering, and return
Prepare and complete weekly IDT materials and help ensure ongoing compliance as needed
Perform other duties as assigned in support of RiverStone Health’s mission
Qualification
Required
High School Diploma or GED
Database, data entry and Microsoft Office product experience
Experience working with a vulnerable population and/or
Experience working in a medical setting
Customer Service experience
Any combination of experience and training which provides the equivalent scope of knowledge, skills, and abilities necessary to perform the work
Ability to maintain a calm and positive demeanor during difficult client interactions
Ability to display non-judgmental and empathetic listening
High degree of detail-oriented skill
Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality
Ability to educate volunteers and show through example, the significance and meaning of working collaboratively to maintain a positive work environment
Ability to prioritize and perform a wide range of tasks under pressure of continuous interruptions
Ability to perform job duties with integrity and innovation to ensure completion and a high level of quality
Ability to understand and adhere to required administrative policies and procedures
Excellent communication skills to ensure efficiencies and quality customer service
Preferred
Medical terminology training or experience
Experience working with underserved
Company
RiverStone Health
RiverStone Health operates with a mission to provide quality healthcare for the people in Yellowstone county.
Founded in 1974
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jon Forte, MHA, FACHE
President and CEO
Shanna Zier
Chief Financial Officer
Company data provided by crunchbase