This job has closed.

Renuity · 1 day ago

Service Technician

Woburn, MA

Full-time

Onsite

New Grad, Entry Level

$25/hr - $30/hr

Renuity is a trusted name in home improvement, dedicated to providing homeowners with a seamless experience. The Service Technician is responsible for diagnosing and repairing customer-reported issues, ensuring products meet quality standards while delivering professional customer service.

ConsumerResidentialService Industry

Responsibilities

Provide on-site service, technical support, and customer assistance during field visits

Diagnose installation errors, mechanical failures, and product performance issues

Repair, adjust, or replace products, components, or parts to restore proper functionality

Install, configure, troubleshoot, and maintain company products and related equipment

Communicate with the Service Department to identify needed parts and submit parts orders

Produce timely, accurate, and detailed service reports documenting findings, repairs, and resolutions

Maintain a professional, courteous, and service-driven demeanor when interacting with customers

Meet scheduled appointments and respond to service requests in a timely manner

Set up, operate, and troubleshoot tools, machines, and equipment in accordance with established procedures

Adhere to all safety guidelines, company policies, and quality standards

Perform general cleanup of the work area, including removal of debris, to maintain a safe and clean customer environment

Adhere to all fleet safety requirements, including maintaining a clean and compliant company vehicle, safe driving practices, and the ability to remain insurable under Company policies throughout employment

Qualification

Technical supportMechanical troubleshootingHome improvement experienceMicrosoft Office 365Customer service skillsBasic computer skillsOrganizational skillsTime managementVerbal communicationWritten communicationAttention to detail