Service Desk Analyst jobs in United States
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Tend · 3 weeks ago

Service Desk Analyst

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$45K/yr - $62K/yr
date2+ years exp

Tend is redefining what support feels like, and they are seeking a Service Desk Analyst to be at the center of their IT support operations. The role involves resolving incidents, supporting internal teams, and driving solutions that enhance technology support for users and studios.

DentalHealth CareMedicalPersonal HealthWellness
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H1B Sponsor Likelynote

Responsibilities

Serve as the first point of contact for technical incidents across hardware, software, networking and clinical technology
Perform remote troubleshooting for end-user systems, critical business applications, and cross-platform environments (Windows, macOS, GSuite, etc)
Monitor service desk queues to ensure timely resolution and adherence to SLAs
Document and maintain detailed technical records in the ITSM system
Collaborate with internal departments, service providers, and vendors to resolve systemic issues and enhance service delivery
Assist with end-user communication and training on new tools, processes, and self-service resources
Maintain and contribute to a central knowledge base to improve first-contact resolution and end-user self-help capabilities

Qualification

IT support experienceConfigurationTroubleshootingTCP/IP knowledgeRemote access toolsProfessional certificationsUser experience focusIT security practicesHybrid IT environmentCommunication

Required

2–3 years in IT support or service desk roles, including experience with incident management and continuous improvement
Configuration and Troubleshooting of end user devices on Windows and macOS
Basic to intermediate knowledge of TCP/IP, DNS, VPN, firewalls
Remote access tools and endpoint management platforms
Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users and stakeholders
A focus on improving the user experience and ensuring timely, accurate service delivery
Professional certifications such as Network+, MCSA, or equivalent
Familiarity with IT security practices and involvement in security-related incidents
Experience in a hybrid IT environment involving cloud and on-premise services

Benefits

Industry-leading compensation and benefits
Robust opportunities for continuing education and professional development

Company

Tend

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Tend is a technology-driven dental company that provides hassle-free, personalized, and straightforward dental services.
dateFounded in 2018
location
Nashville, Tennessee, USA
people-size501-1000 employees
web-link
https://hellotend.com

H1B Sponsorship

Tend has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2020 (1)

Funding

Current Stage
Late Stage
Total Funding
$198M
Key Investors
AdditionGoogle VenturesRedpoint
2021-04-12Series C· $125M
2020-10-01Series B· $37M
2019-10-08Series A· $20.5M

Leadership Team

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Andrew Grover
Co-Founder
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Recent News

PR Newswire
Tend Redefines Dentist Pay: New Model Sets Industry Benchmark With 40% Commission, Plus Equity and Continuing Education
2025-10-09
Crunchbase News
New Value Models, New Playbooks: Tactics AI-First Companies Use To Scale
2025-08-01
PR Newswire
Philips and leading dental practice network Tend collaborate to enhance patients' smiles with Philips Zoom! whitening portfolio
2025-01-30
Company data provided by crunchbase