General Dynamics Information Technology · 1 month ago
Customer Service Specialist - TS/SCI with Poly
USA MD Annapolis Junction
Full-time
Onsite
Entry Level
$29.75/hr - $40.25/hr
1+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology and mission services to major U.S. government agencies. The Customer Service Specialist will support clients by managing and routing customer service requests, ensuring efficient and compliant handling of work requests.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provides support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues
Validates work request for completeness, accuracy, compliance to established standards
Prioritize and assign daily work/tasks based on remaining SLA times, priority tasking, and first-in, first-out
Escalate problems or tickets to higher level management when required and/or necessary
Qualification
Required
Top Secret SCI + Polygraph clearance
1+ years of related experience
High School Diploma/GED
US Citizenship Required
Communication and problem solving skills
Benefits
Comprehensive benefits and wellness packages
401K with company match
Variety of medical plan options
Some with Health Savings Accounts
Dental plan options
A vision plan
Full flex work weeks
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
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