Gainwell Technologies · 4 days ago
Manager Service Delivery (Gold River, CA)
Rancho Cordova, CA
Full-time
Hybrid
Entry, Mid Level
$98K/yr - $139K/yr
2+ years expGainwell Technologies is a company that values contributions and offers opportunities for career growth. The Manager Service Delivery will lead the Service Desk and Remote Maintenance teams, ensuring efficient operations and effective incident management while fostering team development.
Health CareInformation Technology
Responsibilities
Lead and manage Tier 1/2 Service Desk and Remote Maintenance teams, ensuring smooth day-to-day operations and effective incident handling in production and non-production environments
Coordinate escalations to Tier 3 and other contractors, acting as the primary escalation point for urgent and complex issues
Oversee and improve processes for incident, request, and problem management, including phone/ticket escalation workflows and documentation standards
Monitor performance and KPIs, provide trend analysis, and implement process improvements based on feedback and recurring issues
Develop and mentor staff, focusing on training, career development, and fostering collaboration across teams and contractors
Qualification
Required
Service Desk/Help Desk Experience: Minimum 2 years within the past 5 years, including support for environments with 2,500+ end users
ServiceNow Expertise: At least 2 years of experience with ServiceNow platform and tools within the past 5 years
ITIL Certification: Must hold and maintain a current ITIL 4 certificate for the duration of employment (proof required)
Education: Bachelor's degree required
Client Approval & References: Position requires end-client approval and two references to verify qualifications and performance
Benefits
Health (medical, dental, vision) benefits start on day 1 of employment.
Company match 401K and other benefits available within months of starting.
New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment.
Company provided computer for work use.
Company
Gainwell Technologies
Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
10001+ employees
H1B Sponsorship
Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (78)
2023 (56)
2022 (96)
2021 (33)
Funding
Current Stage
Late StageTotal Funding
$1M2023-06-06Grant· $1M
Leadership Team
Paul N. Saleh
President and Chief Executive Officer
Gary Call
Chief Medical Officer
Recent News
bloomberglaw.com
2025-12-12
GlobeNewswire
2025-12-11
Company data provided by crunchbase