Consumers Credit Union · 1 day ago
Collector
Lake Forest, IL
Full-time
Hybrid
Entry Level
$20.16/hr - $30.24/hr
1+ years expConsumers Credit Union is a certified Great Place to Work, currently seeking a Collector to join their team. The role involves supporting members through financial hardships, guiding them toward payment solutions, and safeguarding credit union assets.
Financial Services
Responsibilities
Assisting members with their financial hardships through inbound and outbound calls or emails
Analyzing the financial situation of delinquent borrowers, educating them on their payment assistance options, offering payment arrangements, or assigning accounts for further action when appropriate
Maintaining accurate, and up to date documentation on all collections activity
Sharing insights, trends, and collaborate with team members and management on daily processes to drive efficiency and support continuous improvement
Collaborating with other departments and assist with other tasks as CCU or member needs evolve
Qualification
Required
High school diploma or equivalent
1+ years' experience in Banking, Collections or Related
Verbal and written professional communication skills
Computer proficiency and high comfort level working in/toggling between multiple programs simultaneously
Ability and desire to educate members on credit union tools and resources
Positive, helpful, team-oriented focus and adaptable to change
Preferred
Bilingual in Spanish
Benefits
Medical (High Deductible, HMO and PPO)
Dental
Vision
Spending accounts
Short-term disability
Long-term disability
Life insurance
401(k) savings plan
Pension plan
Company
Consumers Credit Union
Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union (CCU) has $4.4 billion in assets and serves more than 276,000 members, making it one of the largest credit unions in the state.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Larry Rosin
Consultant - Consumers Coop. Credit Union; former EVP/CFO for Andigo CU (Motorola ECU)
Sean Bowers
Chief Financial Officer
Company data provided by crunchbase