George P Johnson Experience Marketing · 1 month ago
Account Operations Manager
Austin, TX
Full-time
Onsite
Mid, Senior Level
$70K/yr - $80K/yr
5+ years expGeorge P. Johnson Experience Marketing is seeking an Account Operations Manager to oversee the operational components of delivering client programs. The role focuses on ensuring the financial and operational success of projects while collaborating with account leadership and managing a team of coordinators.
AdvertisingBrand MarketingDigital MarketingEvent PromotionMarketing
Responsibilities
You take charge of managing the day-to-day operational aspects of client program delivery, with a strong focus on their financial and operational performance
You manage solution development, estimating, budgeting, event production, and event delivery. This ensures that these essential elements run smoothly and efficiently for clients
Collaboration with account leadership is a key part of your role. Together, you work to ensure account margins, client satisfaction, and account growth align with company standards
You make certain that all GPJ financial and operational processes and standards are consistently adhered to
You play a crucial role in communicating any program risks to operational, financial, and account leadership teams, ensuring a proactive and informed approach
Whenever known issues or significant risks arise, you escalate them promptly. This ensures they receive the necessary attention and action to address them effectively
Your responsibilities extend to guaranteeing compliance with both GPJ and client contract requirements, as well as policy governance. This helps to maintain alignment with contractual agreements and upholds the highest standards of quality and integrity
Lead a team of Account Operations Coordinators and Associates
Train, mentor, and provide ongoing feedback to junior team members
Conduct annual performance reviews to evaluate and guide team development
Qualification
Required
5+ years of industry related experience
Ability to understand on-site methodology and practices, as well as show and venue rules and regulations
Math Skills. Has an accounting or finance background
Computer savvy. GSuite
Organized. You can be working on 30+ shows at one time
High functioning. At your best when working under time restrictions and with numerous personality types
Team Player. This position will have contact with numerous vendors
Flexible. Able to shift work and priorities as needed
Mentorship. Skilled in mentoring and training others
Team Management. Effectively manage and oversee a team
Accuracy - Deliver work with precision, completeness and free from error or defect
Collaboration - Seek opportunities and takes action to ensure effective collaboration
Communication - Respond timely and accurately to requests for information
Proactive - Take control and facilitate change instead of waiting and reacting
Relationship Builder - Develop, maintain and strengthen partnerships with others
Situational Awareness & Proactive - Take the initiative to fully understand the entire process
Travel estimated about 5%
Ability to work irregular hours as needed for our programs
Preferred
Previous experience with JDE or Deltek or similar tools
Benefits
Employee Stock Ownership Plan (ESOP)
FTO policy (no more "accruing" time off)
Employer matching 401(k) plan (no vesting period)
No employee contribution healthcare option
Company
George P Johnson Experience Marketing
GPJ is the world's leading strategic experience marketing agency.
1001-5000 employees
H1B Sponsorship
George P Johnson Experience Marketing has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Fiona Bruder
Global Chief Executive Officer
Scott Kellner
Senior Vice President, Global Head of Marketing
Recent News
2026-01-16
2025-12-16
2025-10-30
Company data provided by crunchbase