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ABB · 2 days ago

Customer Project Coordinator

New Berlin, WI

Full-time

Hybrid

Entry, Mid Level

2+ years exp

ABB is a global market leader helping industries become leaner and cleaner. The Customer Project Coordinator will be responsible for order management, customer communication, and problem resolution in the Motion High Power division, ensuring a great customer service experience.

AutomotiveEnergyEnergy ManagementIndustrial AutomationRobotics

No H1B

Responsibilities

Provide positive customer experience by delivering world class customer care and order management, taking ownership of key accounts

Manage order management related transactions with a high degree of accuracy including but not limited to sales orders, project orders, debit/credit memos, payment disputes, and delivery schedules using SAP, SalesForce, and other tools as required

Respond to inquiries and demonstrate a sense of urgency when critical issues arise. Demonstrate ability to influence action across functions as needed to serve the customer

Demonstrate an attitude of teamwork and emotional intelligence by supporting team members and building collaborative relationships across functions to serve the customer better

Improve existing customer relationships by forming deep understanding of client requirements and expectations

Create and analyze reports as needed to support customers. Demonstrate a willingness to understand reports/metrics in support of continuous improvements

Develop creative and proactive solutions to day-to-day and event-based problems. Engage in solutions to process challenges

Qualification

SAPCustomer ServiceProject CoordinationProblem-SolvingCommunication SkillsAttention to DetailPositive Attitude

Required

Associate's degree in technical or business discipline and 2+ years of work experience in Customer Service, OR high school diploma / GED and 4+ years of work experience in Customer Service

Proficiency with an ERP system, SAP preferred

Attention to detail and problem-solving abilities

Strong verbal and written communication abilities

Positive attitude and customer-oriented approach

Ability to resolve issues in a timeline manner with the ability to prioritize work

Candidates must already have work authorization that would permit them to work for ABB in the US

Preferred

Experience with project coordination from order to delivery, coordinating with internal and external parties

Experience in supporting highly customized technical solutions in a low volume, high mix, manufacturing environment

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

Choice between two dental plan options: Core and Core Plus

Vision benefit

Company paid life insurance (2X base pay)

Company paid AD&D (1X base pay)

Voluntary life and AD&D – 100% employee paid up to maximums

Short Term Disability – up to 26 weeks – Company paid

Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.

Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

Parental Leave – up to 6 weeks

Employee Assistance Program

Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

Employee discount program