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California State University, Monterey Bay · 2 weeks ago

Lead Salesforce/CRM Systems Administrator

Monterey, CA

Full-time

Onsite

Mid, Senior Level

$7,458/mo - $8,738/mo

2+ years exp

California State University, Monterey Bay is a mid-sized university focused on student success and engagement. The Lead Salesforce/CRM Systems Administrator will execute enrollment strategies through Salesforce, develop system integrations, and provide strategic support to various functional areas.

EducationHigher EducationUniversities

No H1B

Responsibilities

Configure and implement business solutions for Salesforce and WebAdmit/OASIS systems

Ensure seamless updates to the systems as available. Maintain, update, and test system integrations

Work closely with university vendors to ensure secure transmission of data. This includes the use of sFTP and web-based browser downloads

Regularly utilize Salesforce automation tools (Flow, Process Builder), iPass tools (Dell Boomi, Mulesoft, Informatica), data management tools (Data Loader), and report/dashboard creation

Integrate Salesforce AppExchange tools and third-party applications to extend platform functionality

Serve as main point of contact for the Division of Enrollment Management and Student Affairs for Salesforce related inquiries

Serve as an integral part of University communications as they relate to loading and sending email campaigns, SMS messaging, etc, and monitoring their success. This includes the usage of Salesforce Marketing Cloud Account Engagement (formerly Pardot), Salesforce Marketing Cloud, MassMailer, and SMS-Magic

Maintain the integrity of the data stored in the system to ensure accuracy

Create, manage, and maintain Salesforce reports and dashboards to provide recommendations divisional leadership

Execute data migration and manipulation tasks using data loading tools (e.g., Data Loader) and ETL tools, ensuring data integrity and quality

Utilize advanced features of spreadsheet and database software (such as Microsoft Office and Google tools) for general data manipulation and analysis

Help resolve and troubleshoot integration/data issues as necessary

Complete routine security and data audits

Manage User Profiles and Permission Sets for staff who require varying levels of access

Complete data analysis and summarize conclusions and recommendations into published reports

Ability to produce training documentation for user adaptations

Develop and Conduct Salesforce training materials, work instructions, and training sessions for end-users across multiple organizational levels to ensure proper usage of Salesforce functionality

Maintain effective working relationships with division partners and communication with university stakeholders to present technical solutions and facilitate decision-making

Perform other job-related duties and special projects as assigned

Qualification

Salesforce administrationData managementSystem integrationSalesforce Marketing CloudETL toolsData analysisTechnical supportUser trainingAnalytical skillsCommunication skillsOrganizational skills

Required

Equivalent to a Bachelors degree in a related field and two years of relevant experience

Additional experience which demonstrates acquired and successfully applied knowledge and ability shown above may substituted for the required education on a year-for-year basis

An advanced degree in a related field may be substituted for the required experience on a year-for-year basis

Must be a detailed oriented, self-starter with excellent technical development skills

Strong verbal and written communications, with the ability to communicate effectively at multiple levels in the organization

Preferred

3+ years of functional Salesforce administration experience, preferably in the higher education or non-profit industry

Experience leading functional testing and adoption strategies for system updates strongly preferred

Salesforce Certified Platform Administrator II certificate

Salesforce Certified Platform App Builder certificate

Experience with Salesforce Marketing Cloud Account Engagement, Education Data Architecture (EDA), and integrating Salesforce AppExchange tools

Experience with Sandboxes, Sales Cloud, and Service Cloud

General Apex coding and Lightning Web Component knowledge

Knowledge of HTML and CSS coding

Technical fluency with Oracle/PeopleSoft, CSU Common Management System or equivalent information system; Microsoft Office Professional; Google Workspace (Gmail, Docs, Sheets, Drive, Calendar, Forms, etc.); 25Live; intranet drives; and internet browsers