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AMERICAN SYSTEMS · 2 weeks ago

IT Service Desk Specialist III

US-CA-San Diego

Full-time

Onsite

Senior Level

$57K/yr - $95K/yr

6+ years exp

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. As an IT Service Desk Specialist III, you will ensure seamless technology experiences for end-users and provide expert support for hardware and software systems.

GovernmentInformation Technology

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Ensuring seamless technology experiences for our end-users

Address inquiries, troubleshoot issues, and deliver expert advice on both hardware and software systems, whether via phone, email, or chat

Act as the go-to person for resolving intricate computer software and hardware challenges and serve as a trusted resource for users navigating complex technical problems

Handle escalated cases, tackling moderate to highly complex issues with confidence and skill

Maintaining service continuity, as you provide vital support during peak periods or when staffing is reduced

Set the standard for technical support excellence but also ensure that every user interaction leaves a lasting impression of professionalism