Stellantis Financial Services US · 2 weeks ago
Business Analyst, Enterprise Correspondence
Atlanta, GA
Full-time
Hybrid
Senior Level
5+ years expStellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers. The Business Analyst, Enterprise Correspondence is responsible for supporting the design, governance, and delivery of all customer-facing communications, ensuring clarity, compliance, and alignment with brand standards to enhance the overall customer experience.
AccountingFinanceLeasing
No H1B
Responsibilities
Support operational correspondence issues by identifying root causes, planning, and implementing resolutions that align with the strategic framework
Analyze business requirements with staff and leaders and implement effective correspondence solutions
Provide system support for Shaw Retail, Shaw GUI Collections, Loan Manager, and Defi Servicing, including process flow documentation and vendor/list management
Assist senior leaders in aligning correspondence initiatives with company goals and regulatory requirements
Create, review, and maintain customer correspondence templates (letters, emails, statements, notices, media, etc.)
Develop rule logic to define account alerts and trigger automatic letters
Conduct system audits to ensure correspondence data accuracy and completeness
Test configuration changes, upgrades, bug fixes, and implementations in test environments; provide solutions or workarounds as needed
Ensure all communications comply with legal, regulatory, and compliance standards (FINRA, SEC, CFPB, SOX, etc.)
Collaborate with Legal, Compliance, Marketing, and Operations to ensure accuracy, consistency, and continuous improvement of communications
Other duties may be assigned; responsibilities may change
Qualification
Required
Minimum 5 years' experience in customer communications, content strategy, or enterprise correspondence
High school diploma/GED, or equivalent
Strong knowledge of regulatory and compliance requirements in financial communications
Experience with correspondence platforms or other relevant platform (e.g., OpenText Exstream, Quadient Inspire, Adobe Experience Manager, Smart Communications (formerly Thunderhead)
Exceptional writing, editing, and communication skills
Manage relationships with correspondence vendors
Problem solving and technical skills
Ability to deal effectively with ambiguity
Results-oriented with a focus on measurable outcomes
Adaptability in a fast-paced, regulatory-driven environment
Overtime required – required on an as needed basis
Travel 0-10% - as required on an as needed basis
Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX; Houston, TX; Auburn Hills, MI; Phoenix, AZ
Preferred
Experience – Financial Services or Auto Lending
Education - Bachelor's degree in Business, Communications, English or related field
Certification – Communications related certifications, Communications Management Professional, Accredited Business Communicator, Strategic Communications Management Professional
Benefits
Retirement plan - 401(k) match
Health insurance (medical, dental, prescription drug, vision) and savings/spending accounts
Virtual office visits
Employee Assistance and Wellness Programs
Company provided life and disability insurance
Supplemental insurance (life, critical illness, auto, pet, identify theft and legal services)
Employee Assistance and Wellness Programs
Tuition reimbursement
Paid Time Off (holidays, vacation flex and sick days)
Vehicle discounts for loans or lease
Company
Stellantis Financial Services US
Stellantis Financial Services provides new and used auto financing for Stellantis’ premier brands: Chrysler, Dodge, Jeep®, Ram, Mopar, SRT, FIAT®, and ALFA ROMEO.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alberto Grippo
Deputy CEO, COO Commercial Lending
Bennie Duck
Executive Vice President and Chief Financial Officer
Company data provided by crunchbase