SSA Marine · 1 day ago
ERP Service Delivery Manager
Seattle, WA
Full-time
Onsite
Senior LevelSSA Marine is seeking an ERP Service Delivery Manager to oversee development and operational delivery within their ERP system. This role involves managing the product backlog, delivering ERP services, and leading ERP implementation projects while maintaining strong stakeholder relationships.
LogisticsTransportationWarehousing
Responsibilities
Develop and communicate the product vision and roadmap in collaboration with the overall ERP Product Owner and Global Process Owners, ensuring alignment with business goals
Manage the workstream product backlog(s), prioritizing features and enhancements based on business value and stakeholder input
Oversee the end-to-end delivery of ERP services, including incident and service request management, ensuring client expectations and contractual obligations are met
Build and maintain strong stakeholder relationships, acting as the primary point of contact for service delivery issues
Provide regular updates and communications on feature and enhancement deliveries
Oversee and coordinate the work of external integration consulting firms, define scope and outcomes, and ensure successful delivery of solutions
Lead and manage ERP implementation projects, ensuring they are delivered on time, within scope, and within budget
Manage and mentor a team of ERP professionals, fostering a collaborative and high-performance work environment
Evaluate the team and its members’ performance levels and establish the delivery of top-tier service and solutions to the stakeholders
Perform hands-on functional and technical analysis, and contribute directly to project deliverables, ensuring high-quality outcomes
Identify opportunities for process improvements and implement best practices to enhance service delivery and product development
Utilize Agile/Scrum methodologies to manage projects and ensure efficient and effective delivery of services and product features
Identify and mitigate risks associated with service delivery and product development, ensuring minimal client disruption
Other duties as assigned
Qualification
Required
Oversees development and operational delivery within our ERP system (IFS Cloud)
Responsible for translating the needs and priorities of one or more global process teams into tangible product features and enhancements
Develop and communicate the product vision and roadmap in collaboration with the overall ERP Product Owner and Global Process Owners
Manage the workstream product backlog(s), prioritizing features and enhancements based on business value and stakeholder input
Oversee the end-to-end delivery of ERP services, including incident and service request management
Build and maintain strong stakeholder relationships, acting as the primary point of contact for service delivery issues
Provide regular updates and communications on feature and enhancement deliveries
Oversee and coordinate the work of external integration consulting firms, define scope and outcomes, and ensure successful delivery of solutions
Lead and manage ERP implementation projects, ensuring they are delivered on time, within scope, and within budget
Manage and mentor a team of ERP professionals, fostering a collaborative and high-performance work environment
Evaluate the team and its members' performance levels and establish the delivery of top-tier service and solutions to the stakeholders
Perform hands-on functional and technical analysis, and contribute directly to project deliverables, ensuring high-quality outcomes
Identify opportunities for process improvements and implement best practices to enhance service delivery and product development
Utilize Agile/Scrum methodologies to manage projects and ensure efficient and effective delivery of services and product features
Identify and mitigate risks associated with service delivery and product development, ensuring minimal client disruption
Other duties as assigned
Company
SSA Marine
SSA Marine is a transportation and warehousing company located in Seattle.
Founded in 1949
5001-10000 employees
H1B Sponsorship
SSA Marine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Abigail Struxness
Vice President of Sustainability
F
Fred R. Smith
Founder
Recent News
Business Wire
2026-01-06
Company data provided by crunchbase