Advance Financial · 3 weeks ago
Overnight Customer Service Representative
Johnson City, TN
Full-time
Onsite
New Grad, Entry LevelAdvance Financial is seeking an Overnight Customer Service Representative to provide exceptional service to customers online, in person, and over the phone. The role involves assisting customers with loan applications, answering inquiries, and ensuring a world-class customer experience.
BankingCreditFinanceFinancial ServicesFinTechPayments
Responsibilities
Welcome customers and work to provide the best customer experience possible
Help customers complete applications for lines of credit and installment loans
Work with team leads to meet and exceed monthly goals
Accurately assist customers with loan applications to completion
Answer any and all customer questions
Use company best practices to provide consistent and amazing customer service
Work with money – being able to reconcile a cash drawer accurately is a must!
Listen and be able to build relationships with your customers and teammates
Participates in ongoing learning and development
Qualification
Required
High School Graduate or equivalent
Dedication to helping others
Must be willing to work in an environment where performance will be measured and judged
Must have reliable transportation
Understand the demands of working in a retail environment
Must be observant and have great judgment
Stay coachable – this is one of the keys to growing with our company
Computer proficiency required
Preferred
Phone Customer Service experience preferred
Experience in service-related field (cash handling experience preferred)
Excellent sales skills focused on growing the company
Benefits
$500 Sign-on Bonus paid after 90 days of employment
Generous PTO and paid time off to volunteer
Paid parental leave
100% company-paid health insurance
401k with 5% company match
Student Loan Repayment Plan
Company
Advance Financial
Advance Financial is a financial services company that offers flex loans, money lending, bill payment, and money order services.
Founded in 1996
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$18.1M2019-08-26Debt Financing· $17M
2017-02-15Debt Financing· $1.1M
Leadership Team
B
Brent Gay
CFO
Recent News
24-7 Press Release Newswire
2025-09-17
Seattle TechFlash
2025-04-28
Company data provided by crunchbase