FICO · 4 weeks ago
Technical Account Manager - Director
United States
Full-time
Remote
Lead/Staff
$126K/yr - $198K/yrFICO is a leading global analytics software company, helping businesses in 100+ countries make better decisions. The Technical Account Manager - Director role involves delivering FICO’s applications in cloud environments, ensuring high-quality product delivery, and managing IT relationships to enhance customer satisfaction.
AnalyticsBig DataCollection AgencyConsultingFinancial ServicesFraud DetectionPredictive AnalyticsSoftware
Responsibilities
Provide technical support for a large client collaborating closely with the Customer Support Manager to ensure technical impacts are managed appropriately
Work closely with GTS teams to ensure consistent, high-quality product/solution delivery with long-term sustainability
Manages IT relationships and concerns for the client, working alongside the Global Technology Services team and any relevant Project Manager, Professional Services, Product and Account Managers
Develops overall technology solution knowledge within the relevant clients and ensures consistent high levels of service
Works with the client and Global Technology Team to ensure the success of new services for our clients
Managing customer satisfaction from a technology solution standpoint and the relevant reporting of the performance of the services against the Service Level Agreements
Works with Operations for critical client specific issues
Collaborate with the Cyber Security team to ensure that security policies are addressed with the client
Build trusted relationships with a broad spectrum of stakeholders from senior executives to support desks. Leveraging these relationships effectively to validate assumptions, acquire useful information, negotiate among competing objectives, resolve issues, manage change, agree to direction, and achieve consensus
Qualification
Required
Bachelor's degree in computer science or related field and or equivalent experience
Experience in technical Saas implementations with history of increasing responsibility
Must have experience working on customer implementations in a large, complex information systems environment
Must have project experience with environments containing cardholder data, data privacy, and personal identifiable information (PII)
Self-directed with independent work delivery
Escalates appropriately and keeps stakeholders informed
Direct experience with waterfall and agile project management processes and methodologies
Experience with end-to-end software development project lifecycle (requirements, development, testing, implementation, warranty)
Excellent interpersonal skills - strong verbal and written skills; ability to engage with senior business and technology leaders
Experience across the entire technology stack including server, database, network, and storage is ideal
Ability to own problems and to find solutions
Preferred
PMP Project Management certification preferred
Benefits
An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others
The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences
Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so
An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie
Company
FICO
Fair Isaac Corporation enables businesses to automate, improve, and connect decisions to enhance business performance. It is a sub-organization of FICO.
Founded in 1956
1001-5000 employees
H1B Sponsorship
FICO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (18)
2023 (22)
2022 (25)
2021 (45)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
$1.5B2025-05-08Post Ipo Debt· $1.5B
2021-05-05Acquired
2003-01-10IPO
Leadership Team
William Lansing
CEO
Amir Hermelin
Chief Technology Officer
Recent News
2026-01-06
Company data provided by crunchbase