Anuvu · 3 weeks ago
Service Delivery Specialist - Content and Media
United States
Full-time
Remote
Mid LevelAnuvu is a leading provider of high-speed connectivity and entertainment solutions for worldwide mobility markets. The Service Delivery Specialist will manage operational deliverables for an airline's media cycle, ensuring timely delivery and quality while maintaining strong communication with stakeholders.
AerospaceContentInformation ServicesInformation TechnologyMedia and EntertainmentTelecommunications
Responsibilities
Focal Point of Contact for all operational tasks and services
Timeline creation and management - Project Managing airline media cycles, as well as any specific niche projects from airlines requiring operational support
Oversee all activities relating to cycle delivery, ensuring on-time delivery and quality are upheld by product owners
Monitor and manage delays in the critical path, offering resolutions where possible, communicating to all impacted teams and stakeholders any changes in scope. This includes agreeing to, and coordinating any changes to OTD, ensuring they are updated in Bebanjo for accurate data keeping
Communicating with OEMs, utilising OEM tools & internal tools (OMS) to track on-time delivery and issue resolution
Follow up with third-party labs on file delivery and issue resolution, including track and confirmation of additional fees related to third party labs
Day-to-day function includes internal and external communication, issue resolution and statusing (both proactive and reactive)
Proactively review, troubleshoot, and escalate potential issues that may adversely impact deadlines and delivery/project commitments
Monitor work-in-progress and back-logs to anticipate capacity constraints
Monitor any localization work and coordinate amongst teams to keep track of any potential issues
Onboard new client requirements in collaboration with internal and external stakeholders (e.g. new systems changes to existing media spec, etc.)
Escalation point for all issues related to media files and metadata
Build strong internal and external relationships with key stakeholders, content providers and clients
High Level QC of NLC Content
Weekly and monthly reporting on cycle quality performance
Continual Process management and improvement, collaborating with teams to streamline and improve workflows
Ensure ownership & accountability across teams within supply chain
Track, maintain, and utilize operational key performance indicators to drive opportunities for process and team performance improvements. (ie., On Time Delivery, Quality, Cycle time)
Exemplify and model the company core values and behaviours
Qualification
Required
Expertise in digital distribution supply chain principles
Strong understanding of video/film formats, distribution workflows, and technologies
Strong understanding of IFE digital supply chain with focus on strong OEM
Relationships and timeline management
Excellent organizational, interpersonal and communication (verbal, written, presenting) skills
Highly effective problem solver able to assess, adapt and effectively action changing priorities and strategies
Highly detailed, data-oriented team player with strong analytical skills
Ability to work independently and with minimal supervision
Comfortable driving and building consensus across diverse teams and stakeholders
Able to succeed and thrive in a dynamic, innovative, deadline driven environment
Able to take Initiative and contribute to long-term vision
Willing and able to work outside of regular business hours when needed
Works well under pressure
Team player able to collaborate and influence others to meet shared deadlines and goals
Strong communicator who displays courage in driving and advocating for operational excellence
Proactive, operational mindset
Self-motivated, organized, and resourceful with strong work ethic
Able to communicate issues and operations plans with clients and third party vendors
Fluency in English at a professional working level is essential
Preferred
Fluency in Arabic would be a bonus
Benefits
Medical
Paid time off
Disability and life insurance
Flexible scheduling
Employee assistance
More
Company
Anuvu
Anuvu provides connectivity and content solutions to mobility markets.
Founded in 2013
501-1000 employees
H1B Sponsorship
Anuvu has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (4)
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$200MKey Investors
Searchlight Capital Partners
2025-08-18Acquired
2021-11-30Private Equity· $50M
2018-03-09Post Ipo Equity· $150M
Leadership Team
Joshua Marks
Chief Executive Officer
Recent News
2025-10-31
Company data provided by crunchbase