Dyna Robotics · 2 months ago
Technical Support Engineer
Redwood City, CA
Full-time
Onsite
New Grad, Entry Level
$100K/yr - $130K/yrDyna Robotics is at the forefront of robotic manipulation technology, focusing on automating repetitive tasks with intelligent robotic arms. The Technical Support Engineer role involves maintaining and supporting the technical infrastructure, including IT support, networking, and hardware installation, while troubleshooting software and hardware issues.
Artificial Intelligence (AI)Information TechnologyMachine LearningRobotics
Responsibilities
Set up and maintain office IT infrastructure, including WiFi, network switches, routers, and DNS configurations
Troubleshoot network issues, connectivity problems, and performance bottlenecks for the team
Manage VPN access and device security configurations
Set up new Linux-based machines for operators, including initializing hardware, running setup scripts, and configuring VPN access
Provide hands-on support for technical issues such as disconnected devices, network failures, and disk space management
Assist with system updates, patches, and troubleshooting software failures
Proactively monitor device health and system performance using tools like Tailscale VPN, Datadog, and other monitoring dashboards
Identify and address hardware and software failures before they impact operations
Respond quickly to support requests raised via Slack or other communication channels
Install, replace, and troubleshoot hardware at robot stations, including cameras, sensors, and other connected devices
Replace broken parts and faulty hardware in the field
Work closely with the engineering team to ensure hardware installations are correctly configured and operational
Order and manage IT equipment, robot station components, and replacement hardware
Maintain documentation of setup procedures, common issues, and troubleshooting guides to support operators
Share knowledge and best practices to improve support workflows
Qualification
Required
Experience with Linux system administration and command-line tools
Knowledge of networking fundamentals (WiFi, VPNs, DNS, basic router/switch configurations)
Hands-on experience troubleshooting IT and hardware-related issues
Familiarity with remote monitoring tools like Tailscale VPN, Datadog, or similar
Ability to install and maintain hardware, including cameras, sensors, and other robotic components
Strong communication skills for documenting and sharing knowledge
A proactive, problem-solving mindset with the ability to diagnose and resolve issues independently
Preferred
Experience with automation tools (e.g., Ansible, Bash scripting) to streamline IT tasks
Previous experience in robotics, hardware integration, or technical field support
Basic familiarity with cloud services and remote device management
Benefits
Comprehensive benefits
Company
Dyna Robotics
Dyna Robotics develops advanced robotic manipulation models to automate repetitive and stationary tasks.
Founded in 2024
11-50 employees
H1B Sponsorship
Dyna Robotics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (3)
Funding
Current Stage
Early StageTotal Funding
$143.5M2025-09-15Series A· $120M
2025-03-25Seed· $23.5M
Recent News
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