Diversified · 2 weeks ago
Audio-Visual Support Services Technician – Level 3
Nashville, TN, USA
Full-time
Hybrid
Mid Level
$33/hr - $41/hr
3+ years expDiversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. The Audio-Visual Support Services Technician – Level 3 provides technical and operational support for audio-visual equipment and systems, acting as the on-site liaison between the client and Diversified while ensuring optimal functionality of AV technologies.
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Responsibilities
Exercising advanced technical skill level abilities to perform routine maintenance of advanced AV/technology related systems – including preventive maintenance, troubleshooting and break/fix repairs of faulty systems and equipment
Act as the liaison between the on-site team and Diversified Service management
Oversight for planning and implementation of process improvement principles required to maintain AV technologies in critical areas such as training rooms, video walls, meeting rooms, conference rooms, and AV spaces
Oversee repair and service of all AV equipment while planning and implementing improvements in AV equipment. Act as the technical escalation point for all AV/UC equipment and related issues
Work with the client team concerning the scheduling of meetings, and preparation of meeting room accommodation for trainers and end-users
Daily/weekly preventative maintenance scheduling and execution, with reporting to the client to ensure equipment and customized space functionality is optimized and ready for use
Identify defective or failed equipment and take ownership to resolution. Provide support for troubleshooting and maintenance of AV/multi-media systems. Provide problem identification, diagnosis and resolution of problems pertaining to medium to high complexity AV/multi-media systems
Interface with equipment manufacturers, developers, engineers, and project managers on the client’s behalf to provide resolutions for highly complex systems
Conduct safe and correct diagnosis of faults – including removal, repair, tests, implementation, and operation of all aspects of audio visual, video conference, display and presentation technologies. Manage the daily activities of configuration and operation of AV/multi-media systems
Participate in and drive continuous improvement activities across AV technologies and collaborate with client to improve/evolve technology solutions. Aid users in accessing, using, and diagnosing AV/multi-media systems
Track, update, and report on AV ticket issues and support requests – showing progress as reported issues transfer from initial reporting date/time through final resolution date/time. Provide regular reporting of current and historical analytical data to meet measured client metrics
Interface with client executive and “C” level personnel in a highly professional manner
Ensure compliance with client HR and Labor regulations, benefits, PTO, safety rules, etc
Collaborate with local Service management concerning actions, including but not limited to end-user provided training
Assist with support of live-event spaces and requirements, especially in relation to regular large meetings within an auditorium and/or other large venue spaces
Need to maintain high availability/visibility within the event and meeting spaces
Need to maintain an accurate and regular incident ticketing management routine from inception to resolution
Need to provide end-users with consistently smooth support experience/operation of the installed technology
Need to perform regular/daily walk-arounds (executing routine systems checks)
Need to “own” the site location technology solutions – self driven to develop a keen knowledge/understanding and management of all the deployed technology
Need to be able to develop work-around solutions for alternative options if systems are faulty
Need to have a high sense of urgency when dealing with issues
Need to have an awareness of a Tricaster based studio system, and its dynamics
Need to communicate daily scheduling and time off planning with local client POC
Reports daily to an onsite client POC – “client driven” role providing regular updates to the client
Qualification
Required
High School Diploma or equivalent
CTS certification from AVIXA + manufacturer certifications (QSC, Cisco, Clear One, Crestron, Extron, etc.)
Three to Five years of experience in enterprise level AV support
Competencies in AutoCAD / Visio adequate to read drawings for rack layout & cabling
Competencies in Video Conferencing products (Cisco preference)
Competencies in QSC control systems (trouble shooting, basic communication concepts and protocols)
Competencies in Crestron control systems (trouble shooting, basic communication concepts and protocols)
Basic wiring skills
Experience testing and troubleshooting complex AV systems, as well as strong knowledge of proper equipment rack wiring standards and live-event best practices
Experience with major industry manufacturers including QSC, Crestron, Cisco, Microsoft, Biamp, and/or Poly
Experience with Advanced AV Signal Flow Diagramming and Advanced Troubleshooting
Knowledge of signal flow for: audio, video, control systems, lighting, networking, access control, phone systems, and camera systems
General proficiency with computers and specialized software applications specific to the AV industry (i.e. Crestron; the use of Microsoft software programs such as Excel, Outlook, Project, Word)
Knowledge and experience in computer networking configuration/troubleshooting
Must present well as client facing and working with high level executives within high pressure meeting situations
Must maintain a valid driver's license with clean driving record
Must be able to stand, kneel and/or crouch for long periods of time
Must be able to work in high places, as well as small, cramped places
Must be able to work in hot humid places, as well as cold places
Must be able to properly use hand/power tools, ladders, and subsequent safety equipment
Must be able to lift/maneuver up to 75 lbs., use hand tools, ladder, and have the physical ability to frequently bend, kneel, stand, and walk for extended periods of time
Must pass a background screen and drug test
Preferred
Preference given to three (3) years of experience conducting site surveys; constructing racks; pulling cable; installing projectors & sub-mounts; crimping / punch-down connections
Benefits
Multiple medical plan options to suit your family’s needs
Dental (including orthodontic coverage) and vision plans
Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401k with Employer Match
Paid Time Off and Paid Holidays
Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
Commuter Benefits
And much more
Company
Diversified
At Diversified, we leverage the best in technology and ongoing advisory services to transform businesses.
1001-5000 employees
H1B Sponsorship
Diversified has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
unknown2022-12-01Private Equity
2016-02-05Private Equity
Leadership Team
Fred D’Alessandro
Founder and CEO
John Beritzhoff
Vice President, Business Development
Recent News
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