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EquipmentShare · 2 days ago

Telecommunications Administrator

Columbia, MO

Full-time

Onsite

Mid Level

3+ years exp

EquipmentShare is a company on a mission to transform the construction industry through innovative technology and real-time support. They are seeking a Telecommunications Administrator to deploy and maintain their telecommunications infrastructure, with a focus on Webex Calling and Webex Contact Center administration.

ConstructionFleet ManagementSaaSService IndustrySoftware

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Administer, deploy, monitor and maintain EquipmentShare’s VOIP telephony systems nationwide

Work effectively with 3rd party vendors and contractors to deploy/troubleshoot new and existing systems

Provide excellent customer service to our staff/internal teams to efficiently solve problems

Provide tier 2 technical support as issues arise with the ability to be on call/work after-hours when necessary and/or as requested

Manage life cycle of hardware deployments, unified communication applications, migrations, etc. for all locations

Professional and detailed documentation of all existing and new environments

Help maintain data and voice networks by troubleshooting, repairing, and performing preventive maintenance

Responsible for assisting, coordinating and performing EquipmentShare’s telecommunications work which includes add’s, moves, and changes

Identify end user needs/requirements and mobilize existing and new technology

Travel to company locations within current and future markets as needed

Stay up to date with industry best practices and certifications

Assist IT Management in selecting and implementing new Telecom technology as needed, including Cloud based Contact Center and VoIP systems throughout the company

Identify and recommend improvements to enhance the technical capabilities of telecommunication systems and reduce operating costs

Coordinate with key internal staff and vendors to ensure IT Infrastructure activities for new locations (including stores, warehouses, and office locations) are completed in a timely and accurate manner

Qualification

VoIP systemsNetworking infrastructureCall Center administrationCisco CCNA certificationCompTIA Network+ certificationCustomer serviceCritical thinkingProblem-solving

Required

Demonstrated ability to successfully take ownership and drive multiple concurrent objectives or activities, and effectively make decisions to prioritize tasks and allocate time given evolving business priorities

Deep knowledge of computer hardware and networking infrastructure

Demonstrated ability and desire to learn Corporate, Division, and Facility-specific applications, technology, and terminology

Exceptional critical thinking and problem-solving ability

Customer-focused, and models exemplary customer service

Associate's degree in Networking Technology, Information Systems, Computer Science or a related field, OR comparable level of professional experience

At least 3+ years experience in Networking and/or Telecommunications field

Experience in Call Center administration, IVR systems, Enterprise Telecommunications Infrastructure including VoIP systems, Cloud-based technologies, PBX phone switching systems, Call Routing, Dial Plans, and reporting software

Must be able to sit for prolonged periods at a desk and work on a computer

Must be able to lift up to 25 pounds at times

Must hold a valid drivers license

Ability to work in a multi-office environment and willingness to travel to other offices nationwide as required. Travel time could be 10%-20% of the time and overnight may be required

Preferred

Cisco CCNA or CompTIA Network+ certification

Benefits

Competitive compensation

Full medical, dental, and vision coverage for full-time employees

Generous PTO + paid holidays

401(k) + company match

Gym membership stipend + wellness programs (earn PTO and prizes!)

Company events, food truck nights, and monthly team dinners

16 hours of paid volunteer time per year — give back to the community you call home

Career advancement, leadership training, and professional development opportunities

Company

EquipmentShare

EquipmentShare provides solutions to construction companies and equipment rental businesses through the use of technology.

Founded in 2015

Columbia, Missouri, USA

5001-10000 employees

https://www.equipmentshare.com

H1B Sponsorship

EquipmentShare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)