Boston Medical Center (BMC) · 3 weeks ago
Network Operations Manager - Provider Experience and Network Operations
Boston, MA
Full-time
Onsite
Mid, Senior Level
$62K/yr - $90K/yr
5+ years expBoston Medical Center (BMC) is dedicated to providing high-quality patient care and is seeking a Network Operations Manager to enhance operational activities across the hospital and its community-based provider practices. The role involves serving as a liaison to improve referrals, care transitions, and access to specialty services, while leading initiatives that promote collaboration and process improvement within the network.
Health CareHospitalMedicalNon Profit
Responsibilities
Serve as the primary operational contact for network provider offices related to referrals, patient access, and care transitions
Facilitate issue resolution between practices and hospital departments (e.g., scheduling, specialty access, registration, medical records, IT)
Partner with providers, schedulers, and hospital departments to streamline referral workflows and scheduling processes
Identify and address barriers that delay patient access or disrupt continuity of care
Coordinate communication and training materials related to new processes, service lines, and access points
Collaborate with inpatient and outpatient teams to improve transitions of care between network practices and BMC
Support post-discharge follow-up workflows, direct admission processes, and specialty handoffs
Ensure practices have timely access to clinical documentation and test results
Partner with IT and Epic teams to provide technical assistance and optimize referring provider access to the EHR through EpicCare Link or similar platforms
Support onboarding, troubleshooting, and training for network users
Collect and relay user feedback to inform EHR updates and interoperability enhancements
Distribute updates to provider offices regarding hospital processes, system changes, and network initiatives
Support two-way communication between BMC departments and network providers to ensure awareness of workflows, policies, and resources
Track and report key metrics related to referrals, care transitions, and provider access issues
Identify trends and areas for improvement and partner with operational and IT teams to implement solutions
Support escalation pathways for urgent or high-impact issues
Lead or support implementation of operational initiatives related to EHR transitions, referral redesign, or other network improvement projects
Coordinate timelines, communication, and stakeholder engagement to ensure successful outcomes
Facilitate process reviews and feedback loops to improve coordination between BMC and network practices
Partner with operational leaders to test and refine workflows, ensuring alignment with patient-centered and efficient care delivery
Perform other related duties as needed to support effective coordination and collaboration across the provider network
Contribute to business development and operational initiatives that expand network participation and improve financial performance
Qualification
Required
Bachelor's Degree of Arts or Science with at least 5 years of experience in healthcare operations, patient access, referral management, or ambulatory practice management
Or equivalent combination of education and experience
Proficiency in organizing, managing projects and coordinating communications, across multiple stakeholders
Skill in identifying and resolving operational or process issues in collaboration with internal and external stakeholders
Applied skills in data analysis, project management, and stakeholder coordination
Experience managing concurrent large and small-scale projects within a matrixed organization
Ability to convey operational information clearly and effectively across clinical, administrative, and technical audiences
Knowledgeable of healthcare regulations, compliance standards, and industry trends
Skill in facilitating collaboration and communication between hospital departments and community provider practices
Preferred
Master's Degree in Healthcare Administration, Business Administration, or related fields strongly preferred
Experience with Epic (EpicCare Link preferred) or similar EHR systems
Benefits
Medical
Dental
Vision
Pharmacy
Discretionary annual bonuses
Merit increases
Flexible Spending Accounts
403(b) savings matches
Paid time off
Career advancement opportunities
Resources to support employee and family well-being
Company
Boston Medical Center (BMC)
Boston Medical Center (BMC) is a 511-bed, equity-led academic medical center and a proud member of the Boston Medical Center Health System.
5001-10000 employees
H1B Sponsorship
Boston Medical Center (BMC) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (51)
2023 (51)
2022 (38)
2021 (26)
2020 (32)
Funding
Current Stage
Late StageTotal Funding
$342.49MKey Investors
AmeriCorps Public AlliesNational Institute on Drug Abuse (NIDA)The Boston Foundation
2024-07-09Grant· $0.06M
2023-02-23Debt Financing· $232M
2019-04-23Grant· $89M
Leadership Team
David Beck
Senior Vice President & Chief Legal Counsel
Recent News
2025-11-11
2025-11-10
Company data provided by crunchbase