GreenSky® · 3 weeks ago
Vice President of Customer Solutions
Sandy Springs, GA
Full-time
Hybrid
Senior Level, Lead/Staff
$150K/yr - $225K/yr
8+ years expGreenSky LLC is a leading technology company Powering Commerce at the Point of Sale® for a growing ecosystem of merchants, consumers, and banks. The Vice President of Customer Solutions oversees all aspects of the processes and tools that support GreenSky’s Customer Solutions Team and Complaints Management, focusing on optimizing complaint management strategies that drive satisfaction, retention, and business growth.
Consumer LendingCreditFinancial ServicesFinTech
Responsibilities
Management of the processes and process employed by GreenSky’s contact center used in the servicing the needs of our customers. The VP of CST will be responsible for the proper employment, management and audit of these systems. This role will also be responsible for the troubleshooting of these processes and tools in the event that issues arise. This role will also be responsible for the development of enhancements to these processes and tools
Develops and executes the overall customer solutions strategy for the call center, aligning with the company’s fintech objectives and customer experience standards
Leads, mentors, and inspires a team of managers and customer service representatives to achieve performance goals and deliver best-in-class support
Analyzes customer feedback and service metrics to identify trends, opportunities, and areas for improvement; implements data-driven initiatives to enhance service quality
Collaborates with product, technology, and compliance teams to ensure seamless integration of new fintech offerings and regulatory changes into customer support processes
Drives the adoption of innovative technologies, such as AI-powered chatbots and CRM platforms, to streamline operations and improve customer engagement
Establishes and monitors KPIs for customer satisfaction, first-contact resolution, call center efficiency, and employee engagement
Oversees escalations and complex issue resolution, ensuring timely and satisfactory outcomes for high-value clients and critical incidents
Champions a culture of continuous improvement, professional development, and operational excellence throughout the call center organization
Prepares and presents regular reports on customer solutions performance to executive leadership
Promote and nurture the highest standards of professionalism, ethics and compliance
Qualification
Required
8+ years of experience in a managerial role of an operational department or team
Demonstrated ability to understand, document and improve business processes
Meticulous skills and attention to detail with a verifiably excellent performance track record
Ability to multi-task and manage changing priorities
Highly proficient technical skills (Microsoft Outlook, Excel, Word, Power Point, Project)
Experience working in a highly demanding and fast-paced environment. Must be able to work autonomously and be able to handle time sensitive changes and deadlines with composure and confidence. Flexible/resourceful to adapt to ever changing needs and deadlines
Experience working with highly confidential information. Highest degree of integrity, professionalism, diplomacy, and discretion required
Must be a resourceful and independent thinker, demonstrating good judgment and decision-making capabilities. Ability to anticipate and address issues and needs
Ability to handle multiple tasks efficiently and effectively and meet tight deadlines
Must be a self-starter with excellent organization and prioritization skills
Excellent verbal and written communication skills. Strong coordination skills. Good interpersonal skills and an ability to influence peers and minimize gridlocks
Preferred
Bachelor's degree in Business Administration, Finance, or related field; MBA or equivalent advanced degree preferred
Knowledge of financial services, banking or IT
Experience in supporting the operational needs of a call center
Benefits
Medical
Dental
Vision
Disability insurance
Life insurance
401k retirement benefits
Paid time off
Paid holidays
Paid personal/sick time
Company
GreenSky®
GreenSky® helps home improvement Businesses grow through a frictionless point-of-sale lending solution that offers access to increased buying power for qualified Customers.
1001-5000 employees
H1B Sponsorship
GreenSky® has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (4)
2022 (21)
2021 (27)
2020 (25)
Funding
Current Stage
Public CompanyTotal Funding
$610MKey Investors
PIMCOFifth Third BankTPG
2024-03-15Acquired
2018-05-24IPO
2018-01-02Private Equity· $200M
Leadership Team
David Zalik
CEO
Recent News
2025-11-14
EIN Presswire
2025-10-09
2025-09-12
Company data provided by crunchbase