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Carrington Holding Company, LLC · 2 days ago

REMOTE Vendor Management QA Analyst, I

United States

Full-time

Remote

Entry Level

$26/hr - $28/hr

1+ years exp

Carrington Holding Company, LLC is seeking a Vendor Management QA Analyst I to join their remote team. The role involves monitoring vendor management operations to ensure compliance with quality assurance standards and conducting audits of vendor profiles and documents.

Financial ServicesReal Estate

Responsibilities

Review and audit all department activities, including vendor profile quality, documents provided and process for submittal to ensure compliance with quality assurance standards

Responsible for running and distributing monthly department exception reports to Vendor Management leadership and internal stakeholders in a timely manner and report any anomalies

Conduct first level review and evaluation of various vendor compliance documents throughout vendor oversight lifecycle (i.e., new vendor documents, annual re-certification, and vendor status change documents) to ensure compliance with all company policies and procedures

Review all vendor compliance documents processed by team in system of record and report any inconsistencies to senior management for coaching opportunities and/or make recommendations of system or process modifications

Review and process vendors’ contracts/SLAs/SOWs to ensure compliance with related key performance indicators as established for the vendor

Responsible for preparing and submitting necessary documentation to automate department reports and vendors’ scorecards

Lead the end-to-end process of developing reports and scorecards with internal support teams (i.e., IT, Business Intelligence, etc.) and business unit leaders

Review and respond to internal and external audit requests received by the department as needed

Evaluate monthly published scorecards and prepare Monthly Vendors’ Oversight Executive Summary

Process vendor communication requests, including tracking acknowledgements as required

Oversee the process of reviewing vendors’ on-site audit reports provided by Risk Management to ensure proper notification to internal stakeholders and tracking of any vendor remediation plans

Assist management with the review of department's processes, policies, procedures and reports for accuracy and completeness to identify opportunities for associate training or process improvements

Perform other duties and special projects as assigned

Qualification

Vendor management experienceCompliance knowledgeAnalytical skillsManagement reportingMS Office proficiencyCommunication skillsProblem-solving skillsOrganizational skillsSelf-starterTeam collaboration

Required

High school diploma/GED or equivalent work experience

One (1) or more years of experience in the financial services industry; mortgage servicing, auditing, finance, compliance or vendor management work experience

A minimum one (1) year experience in CMS vendor management operations

Motivated, enthusiastic, self-starter willing to take-on tasks with minimal supervision and deliver results

Ability to work independently and collaborate effectively with the team in a complex environment and regulatory conditions

Proficient in MS office, in particular word, outlook, Excel and Visio

Strong analytical and problem-solving skills

Excellent verbal and written communication skills

Ability to prioritize and multi-task in a fast pace ever changing environment

Ability to organize and meet deadlines

Excellent document interpretive and comprehension skills