Leap Brands ยท 3 weeks ago
Director of Operations - Full Service Restaurant
Leap Brands is seeking a Director of Operations to lead the day-to-day execution for a full service restaurant in the Chicago market. This role requires a true operator who understands hospitality, people leadership, and the financial aspects of running a restaurant, with a focus on driving consistency, performance, and culture while enhancing the guest experience.
Responsibilities
Oversee all front of house and back of house operations, ensuring consistent execution and service standards
Lead and develop the General Manager and management team with clear expectations and accountability
Own unit level performance including labor, food cost, controllables, and overall P&L results
Partner with culinary leadership to maintain menu quality, execution, and cost controls
Ensure staffing levels, scheduling, and training support both guest experience and profitability
Implement and enforce operational systems, processes, and standards
Actively identify operational gaps and drive continuous improvement
Serve as a visible leader on the floor, setting the tone for culture and hospitality
Collaborate with ownership and leadership on strategy, growth, and performance initiatives
Qualification
Required
Proven experience leading operations in a full service restaurant environment
Strong understanding of restaurant P&Ls and unit economics
Track record of building and leading high performing management teams
Hands on leadership style with a bias toward execution and accountability
Strong communication skills and ability to lead through pressure
Preferred
Experience operating in high volume, high expectation markets
Company
Leap Brands
Leap Brands is a multi-faceted service provider that focuses on talent acquisition and educational platforms for job seekers and employers.