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Banterra Bank · 3 months ago

Loan Servicing Manager

Marion, IL 62959, USA

Full-time

Onsite

Senior Level

$59K/yr - $73K/yr

5+ years exp

Banterra Bank is seeking a Loan Servicing Manager to oversee the origination, booking, and maintenance of credit products while ensuring compliance with internal policies and regulatory standards. The role involves managing loan documentation, payment processing, and leading the Loan Servicing team to enhance operational efficiency and risk management.

Financial Services

Growth Opportunities

Responsibilities

Direct daily operations and monitor performance of the Loan Servicing team. Provide consistent, constructive feedback, including written performance evaluations, coaching sessions, and any necessary disciplinary actions in compliance with company policies and legal regulations

Ensure team members are well-informed of relevant policies and procedures, fostering consistency and compliance

Support staff in resolving customer issues, including sensitive or complex cases requiring elevated attention

Respond to loan inquiries from internal and external customers, including recalculating payments and reconstructing payment histories

Stay current on applicable laws, regulations, and safety guidelines to uphold compliance standards

Serve as a resource to departmental stakeholders and provide backup support for other team leaders when needed

Partner with internal teams to design and refine processes that effectively mitigate risk

Manage the preparation of commercial and consumer loan documentation through a streamlined and efficient system

Oversee loan onboarding to the Bank’s Core system, including thorough system and file reviews

Maintain loan account files and ensure accurate payment application, including oversight of the transfer system

Reconcile loan-related accounts, assisting with general ledger account reconciliation as appropriate

Implement and monitor internal controls to safeguard departmental integrity and ensure proper segregation of duties

Contribute to new loan product development by coordinating servicing functions, addressing compliance considerations, and supporting training and rollout efforts

Manage the online loan payment system to ensure smooth operation and user accessibility

Assist with audit preparation and communication during external examinations

Maintain knowledge of core database functionality, limitations, and custom reporting tools

Collaborate with all applicable stakeholders to continuously evaluate and improve servicing processes

Assume responsibility for additional tasks and projects as assigned

Qualification

Loan servicing experienceLending operations knowledgeTeam managementFinancial systems experienceCompliance knowledgeProficient computer literacyAttention to detailCritical thinkingCommunication skills

Required

Bachelor's degree in Business Administration, a related field, or a commensurate combination of education and experience required

A minimum of five years of relevant experience in banking and/or loan servicing, or a combination of loan servicing training and experience required

Successful experience managing a team of direct reports required

Broad and in-depth knowledge of various loan-related functions, such as loan documentation requirements and loan document types

Exceptional attention to detail and the ability to manage multiple projects simultaneously

Ability to work collaboratively with cross-functional teams and communicate effectively with internal and external customers at all levels of the organization

Confident decision-making abilities and the skill to use sound judgment about the timing of choices; particularly the ability to make informed, responsible decisions with limited information or under considerable amounts of stress

Strong critical-thinking skills and the ability to analyze potential project outcomes with the adaptability to redirect attention as needed to meet targets and deadlines

Excellent communication skills and the ability to communicate effectively, verbally and in writing, with internal and external customers at all levels

A positive and proactive approach to work, demonstrating enthusiasm, adaptability, and the ability to maintain composure and professionalism in stressful or adverse conditions

Leadership experience and the ability to manage a team of direct reports

Proficient computer literacy, including comfort with Microsoft systems and Office Suite

Intermediate typing skills to meet the needs of this position

Current driver's license and reliable transportation with appropriate insurance coverage; additionally, the ability to drive occasionally in the course of performing assigned duties and responsibilities

The ability to work with minimal or no supervision