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NEOGOV · 2 weeks ago

INCOME MAINTENANCE SUPERVISOR II Training/Quality Assurance

Alamance County, NC

Full-time

Onsite

Mid, Senior Level

$47K/yr - $47K/yr

3+ years exp

Alamance County Government is seeking a motivated and compassionate Income Maintenance Supervisor II to lead their Economic Services team. This role involves guiding training standards and quality improvement for benefits workers, ensuring they deliver services accurately and empathetically to the community's vulnerable residents.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Planning, organizing, and directing daily operations of the unit to support high-quality service

Developing training plans for new and veteran staff; reviewing training materials; coordinating schedules for policy, mentoring, refresher, and onboarding training for all Economic Services staff; assigning daily case reviews and OSS tickets; managing coaching requests; and overseeing IMC III rotations for Hearing Officer requests and monthly community outreach

Training, mentoring, and setting clear work standards for advanced level staff so that they can succeed

Playing a key role in welcoming new talent by interviewing applicants and helping choose the next great addition to the team

Regularly checking in on performance, offering helpful and encouraging feedback, and guiding staff through performance reviews or corrective steps when needed

Monitoring team accountability by ensuring deliverables to other supervisors such as error trend reports, trainee evaluations, case reviews, and requested training material are submitted timely

Analyzing workflow and training practices and procedures to improve efficiency and outcomes

Providing oversight and consultation on quality improvement and error trends in order to assure compliance with federal, state, and local policy

Working closely and communicating effectively with other departmental supervisors to ensure consistent policy compliance and training across all units, promoting a culture of excellence

Qualification

Economic Services knowledgeSupervisory experienceNC FAST knowledgeTraining developmentQuality assuranceEmpathyProblem-solving skillsOrganizational skillsCommunication skills

Required

Three years of experience as a caseworker or investigator in an Economic Services program, preferably with one year of supervisory experience; or an equivalent combination of training and experience