America's Credit Union · 2 weeks ago
Member Service Representative II - Madigan Branch
Madigan Branch - Tacoma, WA 98433
Full-time
Onsite
New Grad, Entry Level
$20.05/hr - $30.80/hr
0+ years expAmerica's Credit Union, founded in 1954, serves civilian federal employees, military personnel, and their families. They are seeking a Member Service Representative II to assist members with transactions, provide guidance, and ensure account management with attention to detail.
BankingCredit CardsFinancial ServicesPersonal Finance
Responsibilities
Help credit union members with transactions in a friendly way - in person or by phone
Handle various transactions and providing expert guidance to our members
Become the go-to expert on teller transaction codes and check cashing
Manage accounts with the utmost attention to detail
Take charge of issuing, reissuing, or hot carding ATM cards/Visa Debit cards
Assist members with any issues related to unauthorized use of ATM/Visa debit cards
Balance daily transactions and cash totals with accuracy, efficiency, and timeliness
Showcase effective oral and written communication with all credit union employees
Attend monthly staff meetings and actively participating in assigned training sessions
Qualification
Required
High school diploma or equivalent
Must be bondable
Preferred
Six months or more of financial institution experience (new account experience preferred)
One to two years of financial institution experience – bonus points if you've handled loans and new accounts!
Quick and accurate computer skills – numbers don't scare you
Friendly and great with people – you'll make members feel welcome
Problem-solving skills – you're like a detective with answers!
Good at writing and talking – communication is your superpower
Motivated and organized – you'll rock under pressure
Benefits
Generous PTO (Paid Time Off)
11 Paid holidays
Paid Bereavement Leave
Paid Jury Duty leave
Training and advancement opportunities
401k with match up to 6%
Mortgage discounts
Paid volunteering at ACU sponsored events
Bonus opportunities
Company paid long term disability and life insurance
Full Medical, Vision and Dental benefits
Annual employee event for all staff and their families
Employee Assistant Program (EAP)
Free wire transfers
And more!
Company
America's Credit Union
For over 70 years, America’s Credit Union (ACU) has proudly served those who serve our nation.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Monique Stevens
Chief Financial Officer
Phil Prothero
Chief Operations Officer
Recent News
2025-07-17
2025-06-21
2025-06-03
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