Collectors · 4 weeks ago
Customer Experience Show Lead
Jersey City, NJ
Full-time
Onsite
Mid, Senior Level
$27/hr - $27/hrCollectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. The PSA Show Lead will provide world-class customer care at events and manage the concierge team, ensuring a positive experience for fans while overseeing the logistics of product handling and staff training.
Consumer ApplicationsConsumer ResearchConsumer Software
No H1B
Responsibilities
Responsible for handling and transportation of all product, cash and credit card invoices
Properly trains staff on receiving and processing submissions at events
Effectively communicates booth and travel needs to travel coordinator, marketing staff and show promoter
Prioritizes responsibilities during show hours
Ensures take-home orders are accounted for and stored safely: accurately manifesting all product, packing and shipping collectibles in the best way to avoid damage
Verifies all outgoing product is within the specification of company standard
Organizes and processes orders by service level and expedites orders as necessary
Supports the rest of the PSA Autograph Team with other duties as assigned
Resolves escalated customer complaints and issues in person, over the phone, through email or with social media
Assist representatives in the Slack chat by answering their questions and providing support
Assigns tasks and duties as needed and as requested by management
Attend and supervise trade shows: packing supplies, set up and breakdown of booth, ensure positive customer experience
Create standard operating procedures for new processes and helps to build out our employee resource hub
Gives performance feedback on staff and works with reps on areas they need improvement on
Provides reporting on what is happening on the team and stats for the department
Creates content for our monthly Customer Experience newsletter
Serves as an inspiration to staff by providing an excellent example
Looks at ways to improve processes and the overall customer experience
Qualification
Required
Driver's license is a required, valid passport a plus
Communication Skills - The ability to communicate with others effectively in order to resolve conflicts, solve problems and, most importantly, maintain and generate business
Problem Solving: Ability to identify and resolve problems quickly and accurately, with limited supervision
Time Management: Ability to coordinate time and job duties to process orders quickly and efficiently
Interpersonal Skills: Communicate clearly and intelligently with other departments as well as others outside of the organization
Teamwork: Willingness and ability to work well with others while balancing team and individual responsibilities
Organizational Support: Follow policies and procedures set forth by the company
Judgment: Make appropriate decisions using critical thinking and based on company policies and procedures
Organization: Ability to multi-task, manage time efficiently, and prioritize what work needs to be done first
Professionalism: Approach others with respect and work well under pressure
Quality: Complete work with accuracy and attention to detail
Ability to lift, carry, and move materials up to 40 pounds
Ability to sit or stand for extended periods of time
Ability to hear alarms, signals, and verbal instructions
Typing, mouse work, and sitting and looking at a computer potentially for long periods of time
Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently
Benefits
Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All full-time employees are eligible for paid vacation
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Company
Collectors
Collectors offers authentication and sale services for high-value collectibles.
Founded in 1986
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$100M2022-03-30Private Equity· $100M
1999-11-12IPO
Leadership Team
Nat Turner
CEO
Jack Archer
Creative Director
Recent News
Sports Business Journal
2025-12-16
Orange County Business Journal
2025-10-25
2025-05-16
Company data provided by crunchbase