Freeman Holdings Group ยท 4 weeks ago
Aviation Customer Service Representative
Kapolei, HI
Full-time
Onsite
New Grad, Entry Level
$19/hr - $19/hrFreeman Holdings Group is a company in the aviation services industry, and they are seeking an Aviation Customer Service Representative to provide elite customer service to crew and passengers. The role involves greeting customers, providing concierge services, and collaborating with ground personnel to ensure a seamless experience.
AerospaceHospitalityReal Estate
Responsibilities
Greet customers in a friendly, professional manner
Provide concierge services to pilots and customers including making reservations as required
Invoicing for services rendered to customers and pilots
Record customer preferences in Million Air internal system
Proactive preparation for all incoming aircraft
Provides timely feedback to the company regarding service failures or customer concerns
Partner with line service team to meet and exceed customer's service expectations
Keep hospitality bar stocked with snacks and beverages
Maintain neat work area at all times to include front desk, lobby, and all FBO amenities
Qualification
Required
Customer service experience preferably in the service industry
High School Diploma or equivalent
Entry level position
Ability to work evenings weekends, and holidays
Acceptable driving record
Ability to pass a background check
Zero tolerance drug free employer includes pre-employment and random screening
Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
Strong computer skills including Microsoft office products and point of sale programs
Basic mathematical knowledge
Must be able to lift 25 pounds
Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
Preferred
Bi-lingual preferred
Benefits
Medical
Dental
Vision
Paid Time Off (PTO)
Matching 401k program
Performance-based bonuses
Company
Freeman Holdings Group
Freeman Holdings Group provides business services such as aviation, real estate development and hospitality properties.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase