Amrit Ocean Resort & Residences · 1 month ago
Assistant Director of Sales & Marketing
US-MA-Boston
Full-time
Onsite
Mid, Senior Level
$120K/yr - $150K/yr
3+ years expHighgate is a premier real estate investment and hospitality management company, and they are seeking an Assistant Director of Sales & Marketing for the Hilton Boston Back Bay. The role involves assisting the Director of Sales in managing the Sales Department, developing market awareness, and coordinating sales activities to maximize profits.
HospitalityReal EstateVacation Rental
Responsibilities
Assist the Director of Sales in the supervision and administration of all activities of the Sales Department
Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations
Develop a complete knowledge of company sales policies and SOP’s, and assist the Director of Sales in ensuring knowledge of and adherence to those policies by the Sales and Catering team
Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies
Meet or exceed set goals
Assist the Director of Sales in the operation of the Sales and Catering Department within established sales expense budget
Initiate and follow up on leads
Assist with coordination of group and transient bookings to maximize profits
Maintain and participate in an active sales solicitation program
As directed by the Director of Sales, attend the weekly staff meeting according to Highgate Hotel standards
Assist the Director of Sales in the administration of training in the sales department
Assist in the preparation of required reports in a timely manner
Assist in the administration of weekly sales meetings according to Highgate Hotel Standards
Review the KRA process with the Director of Sales to ensure that deadlines are met
Assist with coordination of all non-group transient sales and catering solicitations to maximize overall profits
Assist the Director of Sales by conducting all employee/manager Performance Appraisals according to Highgate Hotel SOP’s
Motivate, coach, counsel and discipline the Sales and Catering Team according to Highgate Hotel SOP’s
Assist the Director of Sales by monitoring production of all top accounts and evaluate trends within your market and ensure the Sales Team is held accountable for those accounts within their territory
In the absence of the Director of Sales, conduct daily Highgate Hotel Business Review (HHBR) meeting with Sales and Catering, operations staff and General Manager
Assist the Director of Sales in the hiring and development of Sales and Catering Department employees and managers
Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy, Average Daily Rate (ADR) and Banquet and Catering revenues
Review meeting planner evaluations with the Director of Sales as received to ensure that any problems are rectified
Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and beneficial to the property, and ensure that all Sales Managers conduct thorough site inspections
Assist in developing strategies to increase share from competitors when the hotel revenue penetration goals are not being met
Use your property’s computerized sales management system to manage the hotel’s business, including but not limited to generating reports, entering business, blocking space and building accounts
Monitor the Sales incentive plans and ensure that Sales staff can explain their potential earnings and benefits, and assist in ensuring that incentives are processed and paid according to the specified time period for each plan
Assist in ensuring that Sales Managers are planning and executing sales trips as outlined in quarterly Key Result Areas (KRAs) and in the Sales budget, including preplanning, setting appointments and executing sales calls
Assist in preparation of complete and accurate end-of-month reports, according to Highgate Hotel SOP. Explain the components of the end-of-month report and analyze the report with the DOS. Assist in ensuring that Sales Managers can explain the importance and components of the report
Assist in preparing the annual budget
Assist in the preparation of the annual Marketing Plan
Assist in preparing the monthly reforecast for the current and upcoming months and assist in ensuring accuracy within 5% margin of error
Meet and greet onsite contacts
Attend all-employee meetings and any other functions required by management
Abide by Prime Selling Time (PST). Understand all GDS systems
Understand ISIS
Understand loading rates into ISIS/GDS
Develop networking opportunities through active participation in community and professional associations, activities and events
React to negative trends in the market place by implementing blitzes or catering promotions
Handle inquiries as part of Inquiry Day Program
Qualification
Required
At least 5 years of progressive hotel sales experience; or a 4-year college degree and at least 3 years of related experience; or a 2-year college degree and at least 4 years of hotel sales experience
Must have a valid driver's license in the applicable state
Must be skilled in Windows, Company approved spreadsheets and word processing
Long hours sometimes required
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Attend all hotel required meetings and trainings
Participate in M.O.D. coverage as required
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which include wearing nametags
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
Must be able to maintain confidentiality of information
Perform other duties as requested by management
Company
Amrit Ocean Resort & Residences
Amrit Ocean Resort is an oceanfront resort that offers accommodations, rooms, suites, and condominiums.
201-500 employees
Funding
Current Stage
Growth StageRecent News
Canada NewsWire
2024-11-21
Company data provided by crunchbase