ShipperHQ · 1 month ago
Head of Agency Partnerships
Austin, TX
Full-time
Hybrid
Lead/Staff, Director/Executive
5+ years expShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. They are seeking a Head of Agency Partnerships to build and reinforce relationships with partners, drive growth, and guide a high-performing team.
DeliveryE-CommerceInformation TechnologySaaSShippingSoftware
Responsibilities
Define and execute the overall agency partnership strategy, balancing long-term vision with hands-on delivery
Mentor and lead a small partnerships team, providing direction, feedback, and support
Enforce standard protocols, SLAs, and templates to ensure a consistent partner experience
Set and track short- and long-term goals aligned with company growth targets
Keep partner stakeholders informed and empowered with the right tools and messaging
Forecast, monitor, and report on partnership outcomes (co-marketing, lead-sharing, events, etc.)
Identify, recruit, and onboard new agency partners while deepening relationships with existing ones
Serve as the main point of contact for agency partners, resolving challenges and driving mutual success
Develop and manage partner enablement programs, including training and resources
Negotiate mutually beneficial agreements that support joint growth
Collaborate cross-functionally to align partner initiatives with company strategy and roadmap
Represent ShipperHQ at industry events and networking opportunities
Continuously optimize the partner program for scalability and ROI
Qualification
Required
5+ years of experience in SaaS partnerships or channel sales, with at least 3 years in the e-commerce ecosystem
Proven success in building and executing end-to-end GTM plans for partnerships or alliances
Strong contract negotiation and relationship management skills
Revenue-driven and accountable: motivated by outcomes, owns agency/partner revenue targets, and delivers measurable impact
Ability to communicate and influence effectively across all levels - executives, peers, and ICs
Solid understanding of e-commerce platforms, shipping, and fulfillment technologies
High-energy, entrepreneurial mindset - you're resourceful, proactive, and thrive in a small-team environment
Demonstrated ability to effectively use AI tools (incl. prompt-based workflows) for research and analysis, coupled with strong critical thinking and quality control habits to validate outputs and avoid ‘AI slop' in deliverables
Comfortable with ambiguity and change, and able to balance strategic leadership with hands-on execution
Preferred
Familiarity with APIs and technical integrations
Benefits
Collaborate with a motivated team, directly tying your results to organizational success
22 days of PTO plus public holidays
401k Match
Medical, Dental, and Vision Insurance
Maternity and Paternity Leave
Company
ShipperHQ
SaaS shipping experience management for eCommerce It is a sub-organization of Zowta.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jo Baker
Founder & CEO
Quentin Montalto
Chief Operating Officer
Recent News
Company data provided by crunchbase