Model N · 2 weeks ago
Vice President, Professional Services PMO
United States
Full-time
Hybrid
Director/Executive
$178K/yr - $270K/yr
15+ years expModel N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. The Vice President, Life Sciences Professional Services PMO will oversee the execution and performance management of the Life Sciences Professional Services delivery portfolio while driving the evolution of delivery methodologies and ensuring customer success.
Medical DevicePharmaceuticalSoftware
Responsibilities
Lead a centralized Life Sciences Professional Services PMO responsible for onboarding, implementation, and enterprise deployment programs
Ensure services are delivered on time, within scope, and in alignment with contractual commitments, regulatory requirements, and customer expectations
Serve as an executive escalation point for complex, at-risk, or high-profile Life Sciences customer engagements
Act as executive sponsor for strategic Life Sciences accounts, partnering with customer executives to ensure alignment, issue resolution, and long-term success
Drive consistent delivery quality and measurable customer outcomes across pharmaceutical, biotech, and medtech customers
Define and enforce modern project management methodologies, delivery playbooks, and lifecycle standards aligned with SaaS best practices
Oversee the full Life Sciences Professional Services delivery portfolio, ensuring effective prioritization, capacity alignment, proactive risk management, and achievement of financial and customer outcomes
Implement governance models to proactively identify delivery risk, compliance issues, and execution gaps
Lead the transformation of Life Sciences Professional Services delivery models to improve scalability, consistency, and speed to value
Standardize best practices across onboarding and implementation to reduce cycle times and accelerate customer realization of product value
Champion modern SaaS delivery methodologies including phased rollouts, configuration-first approaches, and repeatable implementation patterns
Champion the adoption of AI and automation within Professional Services to improve forecasting accuracy, delivery efficiency, and execution predictability
Identify and prioritize AI use cases (e.g., GenAI, Agentic AI, workflow automation) that reduce manual effort and enhance delivery quality
Lead change management and adoption efforts to ensure new delivery models, tools, and AI-enabled capabilities are embedded into day-to-day execution
Partner closely with Services Operations and Finance to manage utilization, capacity planning, margins, and forecasting for Life Sciences Professional Services
Drive operational discipline around backlog management, staffing alignment, and delivery forecasting
Establish KPIs and dashboards to track performance (e.g., time-to-value, on-time delivery, utilization, margin, CSAT)
Ensure Life Sciences Professional Services contributes predictably to overall Services revenue, margin, and annual operating plan commitments
Lead and scale a high-performing global PMO team
Build delivery leaders capable of operating in a modern SaaS, data-driven services environment
Establish clear accountability, performance expectations, and development plans for leaders and teams
Foster a culture of ownership, continuous improvement, and execution excellence
Qualification
Required
Bachelor's degree required; MBA preferred
15+ years of experience leading Professional Services delivery and PMO functions within an enterprise SaaS or technology services environment
Experience supporting Life Sciences customers in regulated, compliance-heavy environments strongly preferred
Proven track record driving transformation of services delivery models while maintaining execution rigor
Deep understanding of Professional Services economics including utilization, margin management, forecasting, and capacity planning
Strong executive presence with experience engaging senior customer stakeholders and internal executives
Highly analytical, data-driven leader with strong operational judgment
Familiarity with leveraging AI and automation to improve delivery efficiency and time-to-value
Ability to travel (10–20%)
Preferred
MBA preferred
Experience supporting Life Sciences customers in regulated, compliance-heavy environments strongly preferred
Benefits
Unlimited PTO for salaried employees – because flexibility fuels success
Comprehensive medical, dental, and vision coverage
Health Savings & Flexible Spending Accounts
401(k) with company match to invest in your future
Volunteer Time Off (VTO) to give back to causes you care about
Life and pet insurance for peace of mind
Employee Assistance & Mental Health Programs
Charitable giving opportunities
Professional coaching and career development
Company
Model N
Model N is a software company focused on developing revenue management software for pharmaceutical and medical device companies.
501-1000 employees
H1B Sponsorship
Model N has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (18)
2023 (27)
2022 (37)
2021 (46)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$307MKey Investors
Meritech Capital Partners
2024-04-08Acquired
2023-03-09Post Ipo Debt· $220M
2017-01-31Post Ipo Debt· $50M
Leadership Team
Laura Selig
Chief People Officer
Rehmann Rayani
Chief Services Officer
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