Pharmacy Tech Support Call Center Representative (Home-Based) jobs in United States
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IQVIA · 3 weeks ago

Pharmacy Tech Support Call Center Representative (Home-Based)

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$18/hr - $18/hr
date3+ years exp

IQVIA is a leading global provider of clinical research services and healthcare intelligence. They are seeking a Pharmacy Support Call Center Representative to provide payment assistance solutions and support for customer requests related to Opus Health programs.

AnalyticsHealth CareLife Science
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H1B Sponsor Likelynote

Responsibilities

Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
Quickly assess the user's issue and provides first level support for problem resolution
Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
Recognize operational challenges and suggest recommendations to management, as necessary
Ability to work 40 hours per week (shifts: 8:00 am – 5:00 pm EST or, 9:00 am - 6:00 pm EST or, 10:00 am - 7:00 pm EST or, 11:00 am – 8:00 pm EST) under moderate supervision

Qualification

Pharmacy Technician experienceHIPAA certifiedCall center experienceMedical claim processingBi-lingual (English/Spanish)

Required

High School Diploma or equivalent
Pharmacy Technician experience required
HIPAA certified
MUST currently be working on a PSS contracted role with IQVIA
Ability to work 40 hours per week (shifts: 8:00 am – 5:00 pm EST or, 9:00 am - 6:00 pm EST or, 10:00 am - 7:00 pm EST or, 11:00 am – 8:00 pm EST) under moderate supervision

Preferred

Call center experience required (3+ years preferred)
Experience in medical claim processing is a plus
Bi-lingual (English/Spanish) is a plus

Benefits

Incentive plans
Bonuses
Health and welfare and/or other benefits

Company

IQVIA

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IQVIA provides analytics, compliance, and management solutions to the life sciences industry.
dateFounded in 1982
location
Danbury, Connecticut, USA
people-size10001+ employees
web-link
https://www.iqvia.com

H1B Sponsorship

IQVIA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (167)
2024 (294)
2023 (261)
2022 (229)
2021 (208)
2020 (180)

Funding

Current Stage
Public Company
Total Funding
$3.5B
2025-06-02Post Ipo Debt· $2B
2023-11-14Post Ipo Debt· $500M
2023-05-18Post Ipo Debt· $1B

Leadership Team

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Chris Colapietro
Vice President, Customer Engagement
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Jonathan Morris
VP & GM US Healthcare
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Recent News

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2025-12-02
Company data provided by crunchbase