Curbee · 1 week ago
Dealership Support Specialist
Dallas, TX
Full-time
Hybrid
Entry, Mid Level
$55K/yr - $65K/yr
2+ years expCurbee is the fastest-growing mobile service technology provider, seeking a Dealership Support Specialist to be the first line of support for dealership partners. This role involves resolving issues, improving product quality, and collaborating with engineering to enhance the dealer experience.
AutomotiveInternet
Responsibilities
Serve as the first point of contact for when dealers need support
Triage incoming support tickets and determine whether issues are: configuration-related, data or setup issues, training or usage gaps, true product bugs
Resolve issues directly using admin tools, configurations, and internal systems whenever possible
Clearly communicate status and close the loop with dealers through resolution
Communicate with kindness and tone of helpful confidence
Escalate issues to Engineering with clear, actionable documentation
Partner with Engineering to test bug fixes before and after release to ensure root issues are resolved
Assist in validating that fixes work in real dealership workflows
Create, maintain, and improve help center articles and internal documentation as the product evolves
Spot patterns in tickets (e.g., recurring configuration changes, common bugs, usability) and proactively share insights with Product and Engineering
Contribute feedback that helps guide roadmap decisions and product improvements
Assist onboarding new dealers with account setup and configuration
Be a subject-matter expert in how dealerships use Curbee day to day
Travel up to 15% to visit dealers periodically and gain firsthand insight into real-world usage
Qualification
Required
2–5 years experience in Automotive SaaS support, technical support, or a related role
Experience supporting dealership tools, platforms, or systems (DMS, CRM, or similar)
Strong problem-solving skills with the ability to stay organized under volume
Clear written and verbal communication skills
Comfortable learning and navigating software tools, dashboards, and workflows
Naturally curious and detail-oriented
Comfortable owning problems end-to-end
Enjoy helping people and making complex issues feel simple
Excited to grow with a product that's still being built
Preferred
Ability to write scripts or fix small code/configuration issues
Experience with early-stage or fast-iterating SaaS products
Prior experience with tools such as SmartPath Service, Tekion, ShopMonkey, Shopware, or similar DMS and CRM platforms
Benefits
Unlimited PTO
Excellent insurance benefits
Comprehensive benefits
Company
Curbee
Curbee is reinventing how car care is delivered and experienced.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2023-01-01Series Unknown
Leadership Team
Amit Chandarana
Chief Executive Officer
Karim Bousta
Founder
Recent News
2025-09-25
GlobeNewswire News Room
2025-03-11
Company data provided by crunchbase