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Thales · 10 hours ago

Quality Assurance Manager

Syracuse, NY

Full-time

Hybrid

Senior Level, Lead/Staff

$108K/yr - $179K/yr

9+ years exp

Thales is a company that provides operational advantage solutions for defense and armed forces customers. They are seeking a Quality Assurance Manager responsible for establishing and leading a comprehensive quality management framework to ensure all products and services meet internal and regulatory standards, while fostering a culture of accountability and continuous improvement.

AerospaceCyber SecurityIndustrial ManufacturingMilitaryRemote SensingSecurityTransportation

No H1B

U.S. Citizen Only

Hiring Manager

Angela Rodriguez

Responsibilities

Establish and maintain the Quality Management System (QMS) by developing, implementing, and continuously improving quality assurance policies, procedures, and standards to ensure compliance with industry regulations, contractual requirements, and internal governance

Serve as the primary quality authority and escalation point for product, service, and project-related quality issues, leading root-cause analysis, CAPA, and containment activities to protect customer satisfaction and business continuity

Define, monitor, and analyze quality performance metrics and KPIs, identifying trends, risks, and improvement opportunities; prepare and present quality reports to leadership with actionable insights and recommendations

Provide functional leadership and people management for Quality Assurance staff, including workload planning, coaching, performance management, skills development, and fostering a culture of accountability, compliance, and continuous improvement

Partner cross-functionally with Engineering, Operations, Supply Chain, Program/Project Management, and Customer Support to embed quality requirements and risk-based thinking throughout product development, manufacturing, deployment, and service delivery

Lead continuous improvement initiatives using structured quality methodologies (e.g., Lean, Six Sigma, risk-based quality management), ensuring data-driven, sustainable improvements aligned with business objectives

Qualification

Quality Management SystemQuality Assurance PrinciplesContinuous ImprovementLean Six SigmaRegulatory ComplianceAnalytical SkillsLeadership SkillsCommunication Skills

Required

Bachelor's degree in engineering, Quality, Manufacturing, or related technical discipline, with 9+ years of progressive experience in quality assurance, engineering, or management; equivalent experience may be considered

Minimum of 3+ years in a quality leadership or quality engineering role with responsibility for managing quality processes, initiatives, or teams

Strong knowledge of quality assurance principles, methodologies, and tools, with the ability to analyze complex data, identify trends and risks, and drive corrective and preventive actions

Proven record of improving product, service, or process quality, leading to measurable improvements in customer satisfaction, compliance, or operational performance

Familiarity with industry standards, regulatory requirements, audit practices, and experience supporting internal, customer, or external audits

Effective leadership, communication, and influencing skills, able to collaborate across teams and communicate quality expectations clearly, with the ability to operate effectively in a fast-paced environment

Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future

Preferred

Working knowledge of the national airspace system and/or an understanding of unmanned aircraft systems

Experience working on technology-centered programs for US Federal Gov't Agencies (with a strong preference for FAA, DoD/DoW and/or DHS)

Working knowledge of FAA and/or DoD quality standards and regulatory environments, with experience supporting compliance, audits, or program requirements

Experience operating within a multinational or matrixed organization, collaborating across regions, cultures, and time zones

Familiarity with AS9100 quality management system processes and documentation, including audit preparation, compliance support, and continuous improvement activities

Benefits

Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance

Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period

Company paid holidays and Paid Time Off

Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program